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EuroSymposium on Systems Analysis and Design

SIGSAND/PLAIS 2017: Information Systems: Research, Development, Applications, Education pp 124–135Cite as

Investigating Enterprise System Adoption Failure Factors from an Employee Age Perspective

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 300))

Abstract

The current study seeks to investigate the role of employees’ age in the perception of reasons of failure of enterprise system (ES) implementations. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomy of reported failure factors has been developed. Next, an analysis into the differences of failure factors perceptions depending on respondent age has been conducted. The age-based analysis illustrated that perceptions of ES failure factors might vary with employee age. The main findings suggest that older employees tend to perceive ES failures from the perspective of a company and its organization, while younger workers recognize causes of ES failures mainly in the organization of ES implementation project.

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Acknowledgments

This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.

Author information

Authors and Affiliations

  1. Department of Demography, Cracow University of Economics, Kraków, Poland

    Ewa Soja

  2. Department of Computer Science, Cracow University of Economics, Kraków, Poland

    Piotr Soja

Authors
  1. Ewa Soja
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  2. Piotr Soja
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Corresponding author

Correspondence to Ewa Soja .

Editor information

Editors and Affiliations

  1. Faculty of Management, University of Gdansk, Sopot, Poland

    Stanisław Wrycza

  2. University of Gdansk, Sopot, Poland

    Jacek Maślankowski

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Soja, E., Soja, P. (2017). Investigating Enterprise System Adoption Failure Factors from an Employee Age Perspective. In: Wrycza, S., Maślankowski, J. (eds) Information Systems: Research, Development, Applications, Education. SIGSAND/PLAIS 2017. Lecture Notes in Business Information Processing, vol 300. Springer, Cham. https://doi.org/10.1007/978-3-319-66996-0_9

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