Skip to main content
Springer Nature Link
Log in

Investigating Enterprise System Adoption Failure Factors from an Employee Age Perspective

  • Conference paper
  • First Online:
Information Systems: Research, Development, Applications, Education (SIGSAND/PLAIS 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 300))

Included in the following conference series:

  • 497 Accesses

Abstract

The current study seeks to investigate the role of employees’ age in the perception of reasons of failure of enterprise system (ES) implementations. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomy of reported failure factors has been developed. Next, an analysis into the differences of failure factors perceptions depending on respondent age has been conducted. The age-based analysis illustrated that perceptions of ES failure factors might vary with employee age. The main findings suggest that older employees tend to perceive ES failures from the perspective of a company and its organization, while younger workers recognize causes of ES failures mainly in the organization of ES implementation project.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Amid, A., Moalagh, M., Ravasan, A.Z.: Identification and classification of ERP critical failure factors in Iranian industries. Inf. Syst. 37, 227–237 (2012)

    Article  Google Scholar 

  2. Boersch-Supan, A.: The impact of global ageing on labour, product and capital markets. In: Cabrera, M., Malanowski, N. (eds.) Information and Communication Technologies for Active Ageing, pp. 7–34. IOS Press, Amsterdam (2008)

    Google Scholar 

  3. Charmaz, K.: Constructing Grounded Theory. A Practical Guide Through Qualitative Analysis. Sage, London (2006)

    Google Scholar 

  4. Chen, C.C., Law, C.C.H., Yang, S.C.: Managing ERP implementation failure: a project management perspective. IEEE Trans. Eng. Manag. 56(1), 157–170 (2009)

    Article  Google Scholar 

  5. Conen, W., van Dalen, H., Henkens, K., Schippers, J.J.: Activating Senior Potential in Ageing Europe: an Employers’ Perspective. Netherlands Interdisciplinary Demographic Institute (NIDI), The Hague (2011)

    Google Scholar 

  6. Corbin, J., Strauss, A.: Grounded theory research procedures, canons, and evaluative criteria. Qual. Sociol. 13(1), 3–21 (1990)

    Article  Google Scholar 

  7. Ericsson, K.A., Lehmann, A.C.: Expert and exceptional performance: evidence of maximal adaption to task constraints. Annu. Rev. Psychol. 47, 273–305 (1996)

    Article  Google Scholar 

  8. European Commission: The 2015 Ageing Report. Economic and budgetary projections for the 28 EU Member States (2013–2060). European Economy 3 (2015)

    Google Scholar 

  9. Gargeya, V.B., Brady, C.: Success and failure factors of adopting SAP in ERP system implementation. Bus. Process Manag. J. 11(5), 501–516 (2005)

    Article  Google Scholar 

  10. Glaser, B., Strauss, A.L.: Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine, Chicago (1967)

    Google Scholar 

  11. Hawari, A., Heeks, R.: Explaining ERP failure in a developing country: a Jordanian case study. J. Enterp. Inf. Manag. 23(2), 135–160 (2010)

    Article  Google Scholar 

  12. Ilmarinen, J.: Ageing workers. Occup. Environ. Med. 58, 546–552 (2001)

    Article  Google Scholar 

  13. Lech, P.: Causes and remedies for the dominant risk factors in enterprise system implementation projects: the consultants’ perspective. SpringerPlus 5(1), 238 (2016)

    Article  Google Scholar 

  14. McMorrow, K., Roeger, W.: The Economic and Financial Market Consequences of Global Ageing. Springer, Heidelberg (2004). doi:10.1007/978-3-540-24821-7

    Book  Google Scholar 

  15. Prskawetz, A., Fent, T., Guest, R.: Workforce aging and labor productivity: the role of supply and demand for labor in G7 countries. Popul. Dev. Rev. 34, 298–323 (2008)

    Google Scholar 

  16. Roztocki, N., Weistroffer, H.R.: Information technology investments in emerging economies. Inf. Technol. Dev. 14(1), 1–10 (2008)

    Article  Google Scholar 

  17. Skirbekk, V.: Age and productivity potential: A new approach based on ability levels and industry-wide task demand. Popul. Dev. Rev. 34, 191–207 (2008)

    Google Scholar 

  18. Soh, C., Chua, C.E.H., Singh, H.: Managing diverse stakeholders in enterprise systems projects: a control portfolio approach. J. Inf. Technol. 26(10), 16–31 (2011)

    Article  Google Scholar 

  19. Soja, E., Paliwoda-Pękosz, G., Soja, P.: Perception of difficulties during enterprise system adoption and use: the role of employees age. In: Proceedings of the 10th International Conference Accounting and Management Information Systems AMIS 2015, Bucharest, 10–11 June, pp. 50–65. The Bucharest University of Economic Studies (2015)

    Google Scholar 

  20. Soja, E., Soja, P.: Exploring the role of employee age in improving ICT adoption projects: lessons learned from enterprise system practitioners. In: Proceedings of the 22nd Americas Conference on Information Systems AMCIS 2016, San Diego, 11–14 August, pp. 1–10. Association for Information Systems (2016)

    Google Scholar 

  21. Soja, E., Soja, P.: Towards Understanding the Role of Employee Age in ICT Adoption: Learning from Barrier Perceptions of Enterprise System Practitioners. In: Proceedings of European, Mediterranean & Middle Eastern Conference on Information Systems EMCIS 2016, Krakow,, 23–24 June, pp. 1–13. Cracow University of Economics (2016)

    Google Scholar 

  22. Soja, E., Soja, P., Paliwoda-Pękosz, G.: Solving problems during an enterprise system adoption: does employees’ age matter? In: Wrycza, S. (ed.) SIGSAND/PLAIS 2016. LNBIP, vol. 264, pp. 131–143. Springer, Cham (2016). doi:10.1007/978-3-319-46642-2_9

    Chapter  Google Scholar 

  23. Soja, E., Stonawski, M.: Zmiany demograficzne a starsi pracownicy w Polsce z perspektywy podmiotów gospodarczych. In: Kurkiewicz, J. (ed.) Demograficzne uwarunkowania I wybrane społeczno-ekonomiczne konsekwencje starzenia się ludności w krajach europejskich, pp. 173–210. Wydawnictwo Uniwersytetu Ekonomicznego w Krakowie, Kraków (2012)

    Google Scholar 

  24. Soja, P., Cunha, P.R.: ICT in transition economies: narrowing the research gap to developed countries. Inf. Technol. Dev. 21(3), 323–329 (2015)

    Article  Google Scholar 

  25. Umble, E.J., Umble M.M.: Avoiding ERP implementation failure. Industrial Management (2002)

    Google Scholar 

  26. United Nations: World Population Prospects: The 2015 Revision. Department of Economic and Social Affairs, Population Division (2015)

    Google Scholar 

  27. Van Dalen, H.P., Henkens, K., Schippers, J.: Productivity of older workers: perceptions of employers and employees. Popul. Dev. Rev. 36(3), 309–330 (2010)

    Article  Google Scholar 

  28. Volkoff, O., Strong, D.M., Elmes, M.: Understanding enterprise systems-enabled integration. Eur. J. Inf. Syst. 14, 110–120 (2005)

    Article  Google Scholar 

  29. Wagner, N., Hassanein, K., Head, M.: Computer use by older adults: a multi-disciplinary review. Comput. Hum. Behav. 26, 870–882 (2010)

    Article  Google Scholar 

  30. Wong, A., Scarbrough, H., Chau, P.Y.K, Davison, R.: Critical failure factors in ERP implementation. In: Proceedings of Pacific Asia Conference in Information Systems (2005)

    Google Scholar 

  31. Zhang, Z., Lee, M.K.O., Huang, P., Zhang, L., Huang, X.: A framework of ERP systems implementation success in China: an empirical study. Int. J. Prod. Econ. 98(1), 56–80 (2005)

    Article  Google Scholar 

Download references

Acknowledgments

This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.

Author information

Authors and Affiliations

  1. Department of Demography, Cracow University of Economics, Kraków, Poland

    Ewa Soja

  2. Department of Computer Science, Cracow University of Economics, Kraków, Poland

    Piotr Soja

Authors
  1. Ewa Soja
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Piotr Soja
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ewa Soja .

Editor information

Editors and Affiliations

  1. Faculty of Management, University of Gdansk, Sopot, Poland

    Stanisław Wrycza

  2. University of Gdansk, Sopot, Poland

    Jacek Maślankowski

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Soja, E., Soja, P. (2017). Investigating Enterprise System Adoption Failure Factors from an Employee Age Perspective. In: Wrycza, S., Maślankowski, J. (eds) Information Systems: Research, Development, Applications, Education. SIGSAND/PLAIS 2017. Lecture Notes in Business Information Processing, vol 300. Springer, Cham. https://doi.org/10.1007/978-3-319-66996-0_9

Download citation

Publish with us

Policies and ethics