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Talk About Death: End of Life Planning with a Virtual Agent

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Intelligent Virtual Agents (IVA 2017)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 10498))

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Abstract

For those nearing the end of life, “wellness” must encompass reduction in suffering as well as the promotion of behaviors that mitigate stress and help people prepare for death. We discuss the design of a virtual conversational palliative care coach that works with individuals during their last year of life to help them manage symptoms, reduce stress, identify and address unmet spiritual needs, and support advance care planning. We present the results of an experiment that features the reactions of older adults in discussing these topics with a virtual agent, and note the importance of discussing spiritual needs in the context of end-of-life conversations. We find that all participants are comfortable discussing these topics with an agent, and that their discussion leads to reductions in state and death anxiety, as well as significant increase in intent to create a last will and testament.

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Authors and Affiliations

  1. Northeastern University, Boston, MA, 02115, USA

    Dina Utami, Timothy Bickmore & Asimina Nikolopoulou

  2. Boston Medical Center, Boston, MA, 02118, USA

    Michael Paasche-Orlow

Authors
  1. Dina Utami
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  2. Timothy Bickmore
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  3. Asimina Nikolopoulou
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  4. Michael Paasche-Orlow
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Corresponding author

Correspondence to Timothy Bickmore .

Editor information

Editors and Affiliations

  1. KTH Royal Institute of Technology, Stockholm, Sweden

    Jonas Beskow

  2. KTH Royal Institute of Technology, Stockholm, Sweden

    Christopher Peters

  3. Uppsala University, Uppsala, Sweden

    Ginevra Castellano

  4. Trinity College, Dublin, Ireland

    Carol O'Sullivan

  5. KTH Royal Institute of Technology, Stockholm, Sweden

    Iolanda Leite

  6. University of Bielefeld, Bielefeld, Germany

    Stefan Kopp

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Utami, D., Bickmore, T., Nikolopoulou, A., Paasche-Orlow, M. (2017). Talk About Death: End of Life Planning with a Virtual Agent. In: Beskow, J., Peters, C., Castellano, G., O'Sullivan, C., Leite, I., Kopp, S. (eds) Intelligent Virtual Agents. IVA 2017. Lecture Notes in Computer Science(), vol 10498. Springer, Cham. https://doi.org/10.1007/978-3-319-67401-8_55

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  • DOI: https://doi.org/10.1007/978-3-319-67401-8_55

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-67400-1

  • Online ISBN: 978-3-319-67401-8

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