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The Digitisation Gestalt: A Case Study

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Global Sourcing of Digital Services: Micro and Macro Perspectives (Global Sourcing 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 306))

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Abstract

Organisations are increasingly impacted, directly and indirectly, by digital disruption. This continuing single case study examines an Australian statutory authority’s response to digital disruption as an electronic marketplace emerges. A public-private subsidiary is established, reshaping the organisation form. A guardian model of supplier management is introduced, a revised multi-sourcing strategy is implemented and challenges are experienced managing capability and competences, client and supplier, during transition. The organisation’s response is examined though the lens of both collaboration and sourcing theories to assist in the development of practical strategies for both the public and private sector.

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Acknowledgements

The author would like to thank the reviewers, two who were anonymous, for their invaluable suggestions which assisted significantly in the development of this paper.

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Authors and Affiliations

  1. Perth, WA, Australia

    Michelle Hurdle

Authors
  1. Michelle Hurdle
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Correspondence to Michelle Hurdle .

Editor information

Editors and Affiliations

  1. Loughborough School of Business and Economics, Loughborough University, Loughborough, United Kingdom

    Ilan Oshri

  2. Aston Business School, Aston University, Birmingham, United Kingdom

    Julia Kotlarsky

  3. London School of Economics, London, United Kingdom

    Leslie P. Willcocks

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Hurdle, M. (2017). The Digitisation Gestalt: A Case Study. In: Oshri, I., Kotlarsky, J., Willcocks, L. (eds) Global Sourcing of Digital Services: Micro and Macro Perspectives. Global Sourcing 2017. Lecture Notes in Business Information Processing, vol 306. Springer, Cham. https://doi.org/10.1007/978-3-319-70305-3_9

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  • DOI: https://doi.org/10.1007/978-3-319-70305-3_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-70304-6

  • Online ISBN: 978-3-319-70305-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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