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Information and Communication Technologies in Tourism 2018 pp 323–335Cite as

The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations

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Abstract

Consumers are increasingly adopting mobile apps to make hotel reservations. Apart from attracting new users, hoteliers and Online Travel Agents (OTAs) devote great efforts to motivate customers’ continuous use of the apps. This study introduces Implicit Theories of Intelligence (ITI) as an antecedent of the intention to continue the use of apps and explores the underlying mechanism. This study draws from an online survey administered to 459 Chinese respondents to link ITI with continuance intention (CI). The findings show that incremental theorists of intelligence exhibited higher hedonic motivation (HM) and lower perceived risk (PR) in the use of apps than entity theorists of intelligence. HM positively predicted CI, whereas PR negatively predicted CI. Contrary to our expectation, the mediating role of effort expectancy was not supported. These findings offer meaningful implications to hoteliers and OTAs.

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Author information

Authors and Affiliations

  1. Faculty of Business Administration, University of Macau, Macau S.A.R., China

    Lawrence Hoc Nang Fong

  2. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong S.A.R., China

    Irene Cheng Chu Chan & Rob Law

  3. Institute for Tourism Studies, Macau S.A.R., China

    Tuan Phong Ly

Authors
  1. Lawrence Hoc Nang Fong
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  2. Irene Cheng Chu Chan
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  3. Rob Law
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  4. Tuan Phong Ly
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Corresponding author

Correspondence to Lawrence Hoc Nang Fong .

Editor information

Editors and Affiliations

  1. School of Hospitality and Tourism Management, University of Surrey, Guildford, United Kingdom

    Brigitte Stangl

  2. Business School, Centre for Tourism Studies, University of Eastern Finland, Kuopio, Finland

    Juho Pesonen

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Fong, L.H.N., Chan, I.C.C., Law, R., Ly, T.P. (2018). The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations. In: Stangl, B., Pesonen, J. (eds) Information and Communication Technologies in Tourism 2018. Springer, Cham. https://doi.org/10.1007/978-3-319-72923-7_25

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