Abstract
Consumers are increasingly adopting mobile apps to make hotel reservations. Apart from attracting new users, hoteliers and Online Travel Agents (OTAs) devote great efforts to motivate customers’ continuous use of the apps. This study introduces Implicit Theories of Intelligence (ITI) as an antecedent of the intention to continue the use of apps and explores the underlying mechanism. This study draws from an online survey administered to 459 Chinese respondents to link ITI with continuance intention (CI). The findings show that incremental theorists of intelligence exhibited higher hedonic motivation (HM) and lower perceived risk (PR) in the use of apps than entity theorists of intelligence. HM positively predicted CI, whereas PR negatively predicted CI. Contrary to our expectation, the mediating role of effort expectancy was not supported. These findings offer meaningful implications to hoteliers and OTAs.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Ayoub, A.E.A., Aljughaiman, A.M.: A predictive structural model for gifted students’ performance: a study based on intelligence and its implicit theories. Learn. Individ. Differences 51, 11–18 (2016)
Baird, G.L., Scott, W.D., Dearing, E., Hamill, S.K.: Cognitive self-regulation in youth with and without learning disabilities: academic self-efficacy, theories of intelligence, learning vs. performance goal preferences, and effort attributions. J. Soc. Clin. Psychol. 28(7), 881–908 (2009)
Biddle, S.J.H., Wang, C.K.J., Chatzisarantis, N.L.D., Spray, C.M.: Motivation for physical activity in young people: entity and incremental beliefs about athletic ability. J. Sports Sci. 21(12), 973–989 (2003)
Blackwell, L.S., Trzesniewski, K.H., Dweck, C.S.: Implicit theories of intelligence predict achievement across an adolescent transition: a longitudinal study and an intervention. Child Dev. 78(1), 246–263 (2007)
Burnette, J.L., O’Boyle, E.H., VanEpps, E.M., Pollack, J.M., Finkel, E.J.: Mind-sets matter: a meta-analytic review of implicit theories and self-regulation. Psychol. Bull. 139(3), 655–701 (2013)
Burns, K.C., Isbell, L.M.: Promoting malleability is not one size fits all: priming implicit theories of intelligence as a function of self-theories. Self Identity 6(1), 51–63 (2007)
Chao, M.M., Takeuchi, R., Farh, J.L.: Enhancing cultural intelligence: the roles of implicit culture beliefs and adjustment. Pers. Psychol. 70(1), 257–292 (2017)
Chiu, C.Y., Hong, Y.Y., Dweck, C.S.: Lay dispositionism and implicit theories of personality. J. Pers. Soc. Psychol. 73(1), 19–30 (1997)
Dweck, C.S.: Self-theories: Their Role in Motivation, Personality and Development. Taylor & Francis, Philadelphia (2000)
Dweck, C.S., Leggett, E.L.: A social-cognitive approach to motivation and personality. Psychol. Rev. 95(2), 256–273 (1988)
Dweck, C.S., Chiu, C., Hong, Y.: Implicit theories and their role in judgments and reactions: a world from two perspectives. Psychol. Inq. 6, 267–285 (1995)
Fong, L.H.N., Lam, L.W., Law, R.: How locus of control shapes intention to reuse mobile apps for making hotel reservations: evidence from Chinese consumers. Tour. Manag. 61, 331–342 (2017)
Franiuk, R., Pomerantz, E.M., Cohen, D.: The causal role of theories of relationships: consequences for satisfaction and cognitive strategies. Pers. Soc. Psychol. Bull. 30(11), 1494–1507 (2004)
Gao, L., Waechter, K.A., Bai, X.: Understanding consumers’ continuance intention towards mobile purchase: a theoretical framework and empirical study—a case of China. Comput. Hum. Behav. 53, 249–262 (2015)
Haslam, N.: The origins of lay theories: the case of essentialist beliefs. In: Zedelius, C.M., Muller, B.C.N., Schooler, J.W. (eds.) The science of lay theories: how beliefs shape our cognition, behavior, and health. Springer, Cham, Switzerland (2017)
Henseler, J., Ringle, C., Sarstedt, M.: A new criterion for assessing discriminant validity in variance-based structural equation modeling. J. Acad. Mark. Sci. 43(1), 115–135 (2015)
Im, I., Hong, S., Kang, M.S.: An international comparison of technology adoption: testing the UTAUT model. Inf. Manag. 48(1), 1–8 (2011)
Job, V., Dweck, C.S., Walton, G.M.: Ego depletion—is it all in your head? Psychol. Sci. 21(11), 1686–1693 (2010)
Kasimatis, M., Miller, M., Marcussen, L.: The effects of implicit theories on exercise motivation. J. Res. Pers. 30(4), 510–516 (1996)
Kim, H.W., Chan, H.C., Chan, Y.P.: A balanced thinking–feelings model of information systems continuance. Int. J. Hum. Comput. Stud. 65(6), 511–525 (2007)
King, R.B.: How you think about your intelligence influences how adjusted you are: implicit theories and adjustment outcomes. Pers. Individ. Differ. 53(5), 705–709 (2012)
Liang, H., Saraf, N., Hu, Q., Xue, Y.: Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management. MIS Q. 31(1), 59–87 (2007)
Lu, J., Yu, C.S., Liu, C., Wei, J.: Comparison of mobile shopping continuance intention between China and USA from an espoused cultural perspective. Comput. Hum. Behav. 75, 130–146 (2017)
Mangels, J.A., Butterfield, B., Lamb, J., Good, C., Dweck, C.S.: Why do beliefs about intelligence influence learning success? A social cognitive neuroscience model. Soc. Cogn. Affect. Neurosci. 1(2), 75–86 (2006)
Martins, C., Oliveira, T., Popovič, A.: Understanding the internet banking adoption: a unified theory of acceptance and use of technology and perceived risk application. Int. J. Inf. Manage. 34(1), 1–13 (2014)
Mischel, W., Shoda, Y.: A cognitive-affective system theory of personality: reconceptualizing situations, dispositions, dynamics, and invariance in personality structure. Psychol. Rev. 102(2), 246–268 (1995)
Molden, D.C., Dweck, C.S.: Finding “meaning” in psychology: a lay theories approach to self-regulation, social perception, and social development. Am. Psychol. 61(3), 192–203 (2006)
Ommundsen, Y.: Pupils’ affective responses in physical education classes: the association of implicit theories of the nature of ability and achievement goals. Eur. Phys. Educ. Rev. 7(3), 219–242 (2001)
Sharifi, S.S., Palmeira, M.: Customers’ reactions to technological products: the impact of implicit theories of intelligence. Comput. Hum. Behav. 77(Supplement C), 309–316 (2017)
Sheeran, P.: Intention—behavior relations: a conceptual and empirical review. Eur. Rev. Soc. Psychol. 12(1), 1–36 (2002)
Slade, E.L., Dwivedi, Y.K., Piercy, N.C., Williams, M.D.: Modeling consumers’ adoption intentions of remote mobile payments in the United Kingdom: extending UTAUT with innovativeness, risk, and trust. Psychol. Mark. 32(8), 860–873 (2015)
Sternberg, R.J.: Implicit theories of intelligence, creativity, and wisdom. J. Pers. Soc. Psychol. 49(3), 607–627 (1985)
Tamir, M., John, O.P., Srivastava, S., Gross, J.J.: Implicit theories of emotion: affective and social outcomes across a major life transition. J. Pers. Soc. Psychol. 92(4), 731–744 (2007)
Tempelaar, D.T., Niculescu, A., Rienties, B., Gijselaers, W.H., Giesbers, B.: How achievement emotions impact students’ decisions for online learning, and what precedes those emotions. Internet High. Educ. 15(3), 161–169 (2012)
Venkatesh, V., Thong, J.Y.L., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 36(1), 157–178 (2012)
Wang, L., Law, R., Guillet, B.D., Hung, K., Fong, D.K.C.: Impact of hotel website quality on online booking intentions: eTrust as a mediator. Int. J. Hospitality Manag. 47, 108–115 (2015)
Wilson, A.E., English, J.A.: The motivated fluidity of lay theories of change. In: Zedelius, C.M., Muller, B.C.N., Schooler, J.W. (eds.) The science of lay theories: how beliefs shape our cognition, behavior, and health. Springer, Cham, Switzerland (2017)
Yeager, D.S., Dweck, C.S.: Mindsets that promote resilience: when students believe that personal characteristics can be developed. Educ. Psychol. 47(4), 302–314 (2012)
Zhou, T., Lu, Y., Wang, B.: Integrating TTF and UTAUT to explain mobile banking user adoption. Comput. Hum. Behav. 26(4), 760–767 (2010)
Zhou, Z., Su, C., Zhou, N., Zhang, N.: Becoming friends in online brand communities: evidence from China. J. Comput. Mediated Commun. 21(1), 69–86 (2016)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Fong, L.H.N., Chan, I.C.C., Law, R., Ly, T.P. (2018). The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations. In: Stangl, B., Pesonen, J. (eds) Information and Communication Technologies in Tourism 2018. Springer, Cham. https://doi.org/10.1007/978-3-319-72923-7_25
Download citation
DOI: https://doi.org/10.1007/978-3-319-72923-7_25
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-72922-0
Online ISBN: 978-3-319-72923-7
eBook Packages: Business and ManagementBusiness and Management (R0)