Abstract
The ISO 9241-210 standard defines User eXperience (UX) as a person’s perceptions and responses resulting from the use and/or anticipated use of a product, system or service. One of the main perspectives on UX is the psychological one, being fundamental in all user studies. Psychometrics as a psychological phenomena measurement tool could be helpful in UX studies. The paper explores how user testing, query techniques and psychometrics may complement each other when assessing UX. We analyze empirical evidences, using the World Digital Library (www.wdl.org) as case study.
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Rusu, V.Z., Rusu, C., Cáceres, P., Rusu, V., Quiñones, D., Muñoz, P. (2018). On User eXperience Evaluation: Combining User Tests and Psychometrics. In: Karwowski, W., Ahram, T. (eds) Intelligent Human Systems Integration. IHSI 2018. Advances in Intelligent Systems and Computing, vol 722. Springer, Cham. https://doi.org/10.1007/978-3-319-73888-8_97
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DOI: https://doi.org/10.1007/978-3-319-73888-8_97
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