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Case Study: Building a Serverless Messenger Chatbot

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Current Trends in Web Engineering (ICWE 2017)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10544))

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Abstract

Major chat platforms, such as Facebook Messenger, have recently added support for chatbots, thus making chatbots more accessible for the end users. This paper presents a case study on building and designing a Messenger chatbot for a media company. The chatbot uses a Serverless Microservice architecture which was implemented using Amazon Web Services (AWS) including API Gateway, Lambda, DynamoDB, SNS and CloudWatch. The paper presents the architecture and reports the findings regarding the design and the final implementation. These findings are also compared to other recent studies around the same emerging topic.

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References

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Acknowledgements

The research was supported by the Academy of Finland (project 295913).

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Authors and Affiliations

  1. Department of Computer Science, University of Helsinki, Helsinki, Finland

    Jyri Lehvä, Niko Mäkitalo & Tommi Mikkonen

Authors
  1. Jyri Lehvä
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  2. Niko Mäkitalo
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  3. Tommi Mikkonen
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Corresponding author

Correspondence to Jyri Lehvä .

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Editors and Affiliations

  1. Universidad de Alicante, Alicante, Spain

    Irene Garrigós

  2. Institute of Software Technology and Interactive Systems, TU Wien, Vienna, Austria

    Manuel Wimmer

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Lehvä, J., Mäkitalo, N., Mikkonen, T. (2018). Case Study: Building a Serverless Messenger Chatbot. In: Garrigós, I., Wimmer, M. (eds) Current Trends in Web Engineering. ICWE 2017. Lecture Notes in Computer Science(), vol 10544. Springer, Cham. https://doi.org/10.1007/978-3-319-74433-9_6

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  • DOI: https://doi.org/10.1007/978-3-319-74433-9_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-74432-2

  • Online ISBN: 978-3-319-74433-9

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