Abstract
The main purpose of this paper was to assess the effect of DSS use on decision makers learning, in the aim of proposing User’s learning as a measure of DSS success. This study extends previous work on both DSS behavioral/cognitive effects on users and DSS evaluation. The data collected during the usage of GASFIN DSS enabled us to assess the learning acquisition process by monitoring changes in the decision making process and outcomes. The results confirmed the improvement of users learning capabilities over regular system usage. Implications for future research on the DSS evaluation are proposed.
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Boukhayma, K., Elmanouar, A. (2018). Evaluating Decision Support Systems’ Effect on User Learning: An Exploratory Study. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 746. Springer, Cham. https://doi.org/10.1007/978-3-319-77712-2_75
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