Skip to main content

Knowledge Hub: A Knowledge Service Platform to Facilitate Knowledge Creation Cycle in a University

  • Conference paper
Knowledge Management in Organizations (KMO 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 877))

Included in the following conference series:

  • 3202 Accesses

Abstract

In the internet era, faculty and students in a university could access various digital contents that their library may not purchase. On the one hand, this challenges a university library that conventionally plays the role as a content aggregator and distributor. On the other hand, this drives a university library to redefine its value proposition in knowledge service by leveraging its acquired resources. In this study, we present a living case of an initiative of knowledge service platform, Knowledge Hub (K-hub), developed by the Library of National Tsing Hua University (NTHU), Taiwan. K-hub aggregates intellectual outputs of faculty members to build knowledge maps and collaboration networks, and then each faculty can receive the recommended articles from the journals the university subscribes. Moreover, the library can promote the university by presenting the statistics of publications for the institutes in the university. Moreover, the library can refer the publications of a faculty to corresponding scholars in different research institutes around the world. We take the perspective of Service-Dominant Logic to elaborate the formation of the knowledge service system by integrating value from different stakeholders to co-create value, which represents the core value of a university library in knowledge management. The extended applications of K-hub are also discussed at the end of this article. The lesson learned from this case study benefits other universities in transforming their role for knowledge service.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. British Design Council: Design methods for developing services: an introduction to service design and a selection of service design tools. https://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20methods%20for%20developing%20services.pdf

  2. Lin, F.R., Lin, S.C.: A conceptual model for virtual organizational learning. J. Organ. Comput. Electron. Commer. 11(3), 155–178 (2001)

    Article  Google Scholar 

  3. Nonaka, I.: The knowledge creating company. Harv. Bus. Rev. 69 (6 Nov–Dec), 96–104 (1991)

    Google Scholar 

  4. Staley, D.J., Malenfant, K.J.: Futures thinking for academic librarians: higher education in 2025. Inf. Serv. Use 30(1–2), 57–90 (2010)

    Google Scholar 

  5. Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Mark. Sci. 44(4), 5–23 (2016)

    Article  Google Scholar 

Download references

Acknowledgement

The authors are grateful for the joint efforts of involved faculty members in academic institutes and staffs of administrative offices, and librarians within the university, and the partner software company to complete the Knowledge Hub project.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Fu-Ren Lin .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG, part of Springer Nature

About this paper

Cite this paper

Lin, FR., Lin, YC., Luo, SM. (2018). Knowledge Hub: A Knowledge Service Platform to Facilitate Knowledge Creation Cycle in a University. In: Uden, L., Hadzima, B., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_20

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-95204-8_20

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-95203-1

  • Online ISBN: 978-3-319-95204-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics