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State- and Object Oriented Specification of Interactive VoiceXML Information Services

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Natural Language Processing and Information Systems (NLDB 2004)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 3136))

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Abstract

Usually internet information services are based on HTML, but now more and more phone speech information services appear. In February 2003 VoiceXML 2.0 was published by the VoiceXML Forum to bring the advantages of web-based development and content delivery to interactive voice response information services. Such services include content generation, navigation and functionality support which has to be modeled in a consistent way. This document describes a SiteLang oriented specification approach based on media objects as well as movie concepts for story and interaction spaces. This results in a systematic simplification of the speech application development process. We have created a VoiceXML based information system prototype for an E-Government system which will be used as an example within this paper.

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References

  1. Schewe, K.-D., Thalheim, B.: Conceptual development of internet sites, Full day tutorial. In: Laender, A.H.F., Liddle, S.W., Storey, V.C. (eds.) ER 2000. LNCS, vol. 1920, Springer, Heidelberg (2000)

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  2. Schwanzara-Bennoit, T.: Design and prototypical implementation of a natural speech interface for an E-Government system, diploma thesis at BTU Cottbus (2004)

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  3. B. Thalheim, Readings in fundamentals of interaction in information systems .BTU Cottbus (2000) (reprint)

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  4. HTML 4.01 Specification, W3C Recommendation , December 24 (1999), http://www.w3.org/TR/html4

  5. Voice Extensible Markup Language (VoiceXML) Version 2.0, W3C Candidate Recommendation , February 20 (2003), http://www.w3.org/TR/voicexml20/

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Author information

Authors and Affiliations

  1. Computer Science Department, Databases and Information Systems Group Brandenburg University of Technology at Cottbus, PO Box 101344, 03013, Cottbus, Germany

    Thomas Schwanzara-Bennoit

  2. Institute for Computer Science and Applied Mathematics, University Kiel, Olshausenstr. 40, 24098, Kiel, Germany

    Gunar Fiedler

Authors
  1. Thomas Schwanzara-Bennoit
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  2. Gunar Fiedler
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Editor information

Editors and Affiliations

  1. School of Computing, Science and Engineering Newton Building, University of Salford, M5 4WT, Greater Manchester, UK

    Farid Meziane

  2. Lab. CEDRIC, CNAM, Paris, France

    Elisabeth Métais

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© 2004 Springer-Verlag Berlin Heidelberg

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Schwanzara-Bennoit, T., Fiedler, G. (2004). State- and Object Oriented Specification of Interactive VoiceXML Information Services. In: Meziane, F., Métais, E. (eds) Natural Language Processing and Information Systems. NLDB 2004. Lecture Notes in Computer Science, vol 3136. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-27779-8_2

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  • DOI: https://doi.org/10.1007/978-3-540-27779-8_2

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-22564-5

  • Online ISBN: 978-3-540-27779-8

  • eBook Packages: Springer Book Archive

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