Customer Support for Job Learning on Demand

Abstract

The success of job qualification depends strongly on the transfer of learning aspects into everyday business. Within the project “Customer Support for Job Learning on Demand” a multi-functional hotline via internet video conference was built up to guarantee properly matching vocational IT qualification on demand. The results of the project include a contribution for an improvement of the quality of occupational training towards specifically required qualifications, and focus on lifelong learning through active inclusion of the users’ actual work. Learning and training are not “stored”, but really available on demand. It was also possible to demonstrate the successful feasibility of such job training programmes with immediate reaction to current customer concerns in the area of public administration with its high security requirements.