Abstract
The paper discusses the results of a survey about the actual situation of ICT and its implications in the Italian E-government scenario. The investigation is part of a larger research effort promoting and evaluating holistic approaches for Local Public Administrations. The research focus is about the mutual dependencies between normative aspects and ICT solutions, evaluated on small and medium Municipalities even with no remarkable aptitude to innovation. The research findings depict the strength and weakness of the current tendency to stress only one dimension in innovation, like technology in front-office services or normative in bureaucratic procedures.
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Bochicchio, M.A., Celentano, M.G., Longo, A. (2004). Innovation Needs in the e-Government Scenario: A Survey. In: Traunmüller, R. (eds) Electronic Government. EGOV 2004. Lecture Notes in Computer Science, vol 3183. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30078-6_58
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DOI: https://doi.org/10.1007/978-3-540-30078-6_58
Publisher Name: Springer, Berlin, Heidelberg
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