Abstract
Governments increasingly expect web technology to become their major way of exchanging information with citizens, replacing existing methods. They also give accessibility a high priority. Older people are a major user of government services. We describe a pilot study comparing attitudes of older people to e-government with other ways of obtaining information. We examine what individuals consider important in an information search strategy, and the relative effectiveness of each for achieving an individual’s personal aims. We do this in the light of research on the effects of aging on cognitive skills.
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© 2004 Springer-Verlag Berlin Heidelberg
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Curzon, P., Keith, S., Wilson, J., Whitney, G. (2004). Strategies for Finding Government Information by Older People. In: Stary, C., Stephanidis, C. (eds) User-Centered Interaction Paradigms for Universal Access in the Information Society. UI4ALL 2004. Lecture Notes in Computer Science, vol 3196. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30111-0_3
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DOI: https://doi.org/10.1007/978-3-540-30111-0_3
Publisher Name: Springer, Berlin, Heidelberg
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