Skip to main content
Springer Nature Link
Log in

Design an Ideal Digital Reference Service (DRS) Model for Academic Libraries

  • Conference paper
Digital Libraries: International Collaboration and Cross-Fertilization (ICADL 2004)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 3334))

Included in the following conference series:

Abstract

An investigation on digital reference service (DRS) has been carried out amongst 30 world top university libraries. This paper summarizes the recommendable elements of DRS in these libraries. Then the basic characteristics are generalized and an ideal DRS model including eight modules for academic libraries will be introduced.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Author information

Authors and Affiliations

  1. Shanghai Jiao Tong University Libraries, 1954 Hua Shan Road, Shanghai, 200030, P.R. China

    Jing Guo, Wei Pan, Qiaoying Zheng, Min Huang, Zongying Yang & Ying Ye

Authors
  1. Jing Guo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Wei Pan
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Qiaoying Zheng
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Min Huang
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Zongying Yang
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Ying Ye
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Shanghai Jiao Tong University, Shanghai, P.R. China

    Zhaoneng Chen

  2. Department of Management Information Systems, Eller College of Management, The University of Arizona, 85721, AZ, USA

    Hsinchun Chen

  3. Shanghai Library, Shanghai, P.R. China

    Qihao Miao

  4. BASICS, Department of Computer Science and Engineering, Shanghai Jiao Tong University, 200030, Shanghai, China

    Yuxi Fu

  5. Digital Library Research Laboratory, Virginia Tech, USA

    Edward Fox

  6. School of Computer Engineering, Nanyang Technological University,  

    Ee-peng Lim

Rights and permissions

Reprints and permissions

Copyright information

© 2004 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Guo, J., Pan, W., Zheng, Q., Huang, M., Yang, Z., Ye, Y. (2004). Design an Ideal Digital Reference Service (DRS) Model for Academic Libraries. In: Chen, Z., Chen, H., Miao, Q., Fu, Y., Fox, E., Lim, Ep. (eds) Digital Libraries: International Collaboration and Cross-Fertilization. ICADL 2004. Lecture Notes in Computer Science, vol 3334. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30544-6_98

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-30544-6_98

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-24030-3

  • Online ISBN: 978-3-540-30544-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics