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Adding Value to E-Services: a Business-Oriented Model

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E-Service Intelligence

Part of the book series: Studies in Computational Intelligence ((SCI,volume 37))

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Author information

Authors and Affiliations

  1. Fraunhofer FOKUS, Institute for Open Communication Systems, Kaiserin-Augusta-Allee 31, D-10589, Berlin, Germany

    Matthias Fluegge

  2. Institute of Telecommunication Systems, Berlin University of Technology, FG FLP, SEK FR 6-10, Franklinstrasse 28/29, D-10587, Berlin, Germany

    Michael C. Jaeger

Authors
  1. Matthias Fluegge
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  2. Michael C. Jaeger
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Editor information

Editors and Affiliations

  1. Faculty of Information Technology, University of Technology, Sydney (UTS), 123, NSW 2007, Broadway, Australia

    Jie Lu

  2. Faculty of Information Technology, University of Technology, Sydney (UTS), 124, NSW 2008, Broadway, Australia

    Guangquan Zhang

  3. The Belgian Nuclear Research Centre (SCK.CEN), Boeretang 200, 2400 Mol, Belgium

    Da Ruan

  4. Department of Applied Mathematics and Computer Science, Ghent University, Krijgslaan 281 (S9), 9000, Gent, Belgium

    Da Ruan

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© 2007 Springer-Verlag Berlin Heidelberg

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Fluegge, M., Jaeger, M.C. (2007). Adding Value to E-Services: a Business-Oriented Model. In: Lu, J., Zhang, G., Ruan, D. (eds) E-Service Intelligence. Studies in Computational Intelligence, vol 37. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-37017-8_24

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  • DOI: https://doi.org/10.1007/978-3-540-37017-8_24

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-37015-4

  • Online ISBN: 978-3-540-37017-8

  • eBook Packages: EngineeringEngineering (R0)

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