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Intelligent Agent Technology in E-commerce

  • Conference paper
Intelligent Data Engineering and Automated Learning (IDEAL 2003)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2690))

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Abstract

Use of Internet has surged at an exponential rate in recent years. In particular, it has led to many new and innovative applications in the area of E-Commerce. In this paper, we introduce an intelligent agent termed AINI, the Artificial Intelligent Solution Humanoid. We also show how current e-commerce technological trends can be enhanced by using AINI. AINI is a chatterbot integrated with 3D animated agent character, Speech Technology and Artificial Intelligence Markup Language (AIML) is utilised. This agent technology is mainly used to improve customer services and to reduce customer reliance on human operators. By using artificial intelligence techniques, AINI is able to provide appropriate answers to service inquiries. In this paper, issues on Intelligent Agents Technology, Speech Technology, AIML and the use of 3D animated character in E-Commerce are discussed.

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References

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Author information

Authors and Affiliations

  1. Faculty of Information and Communication Technology, National Technical College, University of Malaysia, Malaysia

    Ong Sing Goh

  2. School of Information Technology, Murdoch University, Murdoch, WA, 6150, Australia

    Chun Che Fung

Authors
  1. Ong Sing Goh
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  2. Chun Che Fung
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Editor information

Editors and Affiliations

  1. Department of Computer Science, Hong Kong Baptist University, Kowloon Tong, Hong Kong

    Jiming Liu

  2. Department of Computer Science, Hong Kong Baptist University, Hong Kong

    Yiu-ming Cheung

  3. School of Electrical and Electronic Engineering, University of Manchester, UK

    Hujun Yin

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© 2003 Springer-Verlag Berlin Heidelberg

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Goh, O.S., Fung, C.C. (2003). Intelligent Agent Technology in E-commerce. In: Liu, J., Cheung, Ym., Yin, H. (eds) Intelligent Data Engineering and Automated Learning. IDEAL 2003. Lecture Notes in Computer Science, vol 2690. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-45080-1_2

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  • DOI: https://doi.org/10.1007/978-3-540-45080-1_2

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40550-4

  • Online ISBN: 978-3-540-45080-1

  • eBook Packages: Springer Book Archive

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