Abstract
In this paper, a model that combines knowledge management and quality management approaches is presented. Essential concepts are provided about what must be considered in establishing a quality system for an institution, company or group that is dedicated to Research and Development (R&D) activities and that needs to fulfill the ISO9001:2000 standard to obtain certification. The paper describes how certain principles of knowledge management and the requirements of the ISO9001 standard can be aligned with the objectives of an R&D organization and what aspects should be considered in fulfilling the standard. The model and the comments provided will help to an R&D organization to become ISO9001 certified with a minimum of additional effort as compared with its operation without adhering to the standard.
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Rodríguez-Ortiz, G. (2003). A Knowledge Management and Quality Model for R&D Organizations. In: Palade, V., Howlett, R.J., Jain, L. (eds) Knowledge-Based Intelligent Information and Engineering Systems. KES 2003. Lecture Notes in Computer Science(), vol 2773. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-45224-9_133
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DOI: https://doi.org/10.1007/978-3-540-45224-9_133
Publisher Name: Springer, Berlin, Heidelberg
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