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Assessing the Non-technical Service Aspects by Using Fuzzy Methods

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Artificial Intelligence and Soft Computing – ICAISC 2008 (ICAISC 2008)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 5097))

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Abstract

The growing expectations for service-oriented applications tailored to the customers needs comprise a definition of the service contract documents, for both, technical and non-technical service elements. The usage of the fuzzy methods and techniques allows for the customized prearrangement of such application systems, which could be developed at the costs of the standard software. In the paper the concepts associated with a service-oriented design of non-technical service aspects especially appropriate for the fuzzy description of them as the requirements destined for Service Level Agreements SLAs, are introduced. The proposed approach is demonstrated on the example of a service accessibility requirement, an important component of a contracted SLA.

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Author information

Authors and Affiliations

  1. Institute of Control and Computation Engineering, The University of Zielona Góra, ul. Podgórna 50, 65-246, Zielona Góra, Poland

    Andrzej Pieczyński

  2. Faculty of Mathematics, Computer Science and Econometrics, The University of Zielona Góra, ul. Podgórna 50, 65-246, Zielona Góra, Poland

    Silva Robak

Authors
  1. Andrzej Pieczyński
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  2. Silva Robak
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Leszek Rutkowski Ryszard Tadeusiewicz Lotfi A. Zadeh Jacek M. Zurada

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Pieczyński, A., Robak, S. (2008). Assessing the Non-technical Service Aspects by Using Fuzzy Methods. In: Rutkowski, L., Tadeusiewicz, R., Zadeh, L.A., Zurada, J.M. (eds) Artificial Intelligence and Soft Computing – ICAISC 2008. ICAISC 2008. Lecture Notes in Computer Science(), vol 5097. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-69731-2_29

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  • DOI: https://doi.org/10.1007/978-3-540-69731-2_29

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-69572-1

  • Online ISBN: 978-3-540-69731-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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