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Ideas for Mobile Services Created and Explored in an Ethnographical Study

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Human-Computer Interaction. HCI Applications and Services (HCI 2007)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 4553))

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Abstract

Mobile work in an exposed physical working environment, e.g. in the building industry, challenges the design and use of mobile services. So far, we have seen little or no use of mobile technology on the building sites. This research presents and discusses ideas for mobile services that were created and explored by the workers on building sites. The ideas originate from three ethnographical studies accomplished in 2003-2006. The studies covered different phases i.e. understanding the field, prototyping in the field and deploying in the field. In total we suggest 23 ideas that cover a wide range of mobile services like building work, logistics, health and safety, quality assurance, communication and access to information. These ideas bridge the gap between the building sites and the headquarters. Further, we see a special and interesting potential of the mobile services that aim to avoid discontinuities during work and that aim to improve or replace paper-based routines.

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  1. Agder University College, Grooseveien 36, N-4876, Grimstad, Norway

    Bente Skattør

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  1. Bente Skattør
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Julie A. Jacko

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Skattør, B. (2007). Ideas for Mobile Services Created and Explored in an Ethnographical Study. In: Jacko, J.A. (eds) Human-Computer Interaction. HCI Applications and Services. HCI 2007. Lecture Notes in Computer Science, vol 4553. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73111-5_112

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  • DOI: https://doi.org/10.1007/978-3-540-73111-5_112

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-73109-2

  • Online ISBN: 978-3-540-73111-5

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