Abstract
This paper reports from an initial stage of a Swedish project concerning mobile IT support for tourism. From three workshops with actors within the tourism sector we identified barriers and challenges in designing IT support for all phases of the tourist life cycle. Thereafter we designed and evaluated a mobile tourism guide in real life setting with six different user groups. The research question of this paper is: What factors influence the design of mobile services to be used by multi-users in multiple contexts? The initial findings show that indeed there are several design challenges regarding e.g. a) the visibility of the content of the screen when multi-users are simultaneously using the service, b) the audibility of the speaker voice in the service when used in a surrounding with traffic noise, c) providing optional designs for different context, i.e. indoors/outdoors etc, and d) providing personalization options for different group sizes.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
30 Countries Passed 100% Mobile Phone Penetration in Q1 (retrieved January 30, 2007), available at: http://www.telecommagazine.com/newsglobe/article.asp?HH_ID=AR_2148
Kleinrock, L.: Nomadic Computing, – an opportunity. Computer Communication Review. ACM SIGCOMM (1995)
Henfridsson, O., Lindgren, R.: Multi-Contextuality in Ubiquitous Computing: Investigating the Car Case through Action Research. Information & Organization 15(2), 95–124 (2005)
Another record year for world tourism (retrieved January 5, 2007), available at: http://www.world-tourism.org/newsroom/Releases/2007/january/recordyear.htm
Werthner, H.: Intelligent Systems in Travel and Tourism. In: Proceeding of the 18th International Joint Conference on Artificial Intelligence, IJCAI-03, Acapulco, Mexico (2003)
Ricci, F.: Travel Recommender Systems. IEEE Intelligent Systems 17(6), 55–57 (2002)
Brown, B., Chalmers, M.: Tourism and mobile technology. In: Proceedings of the Eight European Conference on Computer Supported Cooperative Work. Helsingsfors, Finland (2003)
Wanwill, S.: Travel and Tourism: a New Economic Perspective, The World Travel and Tourism Council. Journal of Vacation Marketing 1(2), 72–87 (1995)
Richards, G.: Production and consumption of European cultural tourism. Annals of Tourism Research 23(2), 261–283 (1996)
Cheverst, K., Davies, N., Mitchell, K., Friday, A., Efstratiou, C.: Developing a Context-aware Electronic Tourist Guide: Some Issues and Experiences. In: Proceedings of CHI 2000, The Hague, pp. 17–24. ACM Press, New York (2000)
Schwinger, W., Grün, C., Pröll, B., Retschitzegger, W., Schauerhuber, A.: Contextawareness in Mobile Tourism Guides - A Comprehensive Survey. Technical report (2005), available at: www.wit.at/people/schauerhuber/publications/contextAwareMobileTourismGuides_TechRep0507.pdf
Abowd, G.D., Atkeson, C.G., Hong, J., Long, S., Kooper, R., Pinkerton, M.: Cyberguide: A mobile context-aware tour guide. ACM Wireless Networks 3(3), 421–433 (1997)
Broadbent, J., Marti, P.: Location Aware Mobile Interactive Guides: Usability Issues. In: Proceedings of the Fourth International Conference on Hypermedia and Interactivity in Museums. Paris, France (1997)
Kjeldskov, J., Graham, C., Pedell, S., Vetere, F., Howard, S., Balbo, S., Davies, J.: Evaluating the Usability of a Mobile Guide: The Influence of Location, Participants and Resources. Behaviour and Information Technology 24(1), 51–65 (2005)
Bornträger, C., Cheverst, K.: Social and Technical Pittfalls Designing a Tourist Guide System. In: Proceedings of the Mobile HCI 2003. Udine, Italien (2003)
Brewster, S.: Overcoming the Lack of Screen Space on Mobile Computers. Personal and Ubiquitous Computing 6, 188–205 (2002)
Marcus, A.: Babyface Design for Mobile Devices and the Web. In: Proceedings of Human Computer Interface International Conference (HCII), Mahwah, USA, pp. 514–518 (2001)
Dunlop, M., Brewster, S.: The Challenge of Mobile Devices for Human Computer Interaction. Personal and Ubiquitous Computing 6, 235–236 (2002)
Osborn, Alex. Applied Imagination. Scribner (1953)
Carroll, J.M.: Five reasons for scenario-based design. Interacting with computers 13(1), 43–60 (2000)
Preece, J., Sharp, H., Rogers, Y.: Interaction Design: Beyond Human-Computer Interaction. John Wiley & Sons, Ltd., New York (2002)
Cavazza, M., Charles, F., Mead, S.J.: Character-based Interactive Storytelling. IEEE Intelligent Systems, special issue on AI in Interactive Entertainment, 17–24 (2002)
Sawhney, N., Schmandt, C.: Nomadic Radio: Speech and Audio Interaction for Contextual Messaging in Nomadic Environments. Transaction on Computer-Human Interaction 7(3), 353–383 (2000)
Duh, H., Tan, G., Chen, V.: Usability evaluation for mobile device: a comparison of laboratory and field tests. In: Proceedings of Mobile HCI, Helsinki, Finland, pp. 181–186 (2006)
Dix, A., Finlay, J., Abowd, G.D., Beale, R.: Human-computer Interaction, 3:e edn. Pearson Education Limited, Harlow (2004)
Patton, M.Q.: Qualitative Research & Evaluation Methods, 3rd edn. Sage, Beverly Hills, California (2002)
Strauss, A., Corbin, J.: Grounded Theory in Practice. Sage, Beverly Hills, California (1998)
Neuville, Y., Lafrauge, F.: Icons in the eye of the beholder. ISO Bullentin (November 2000)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Eriksson, C.I., Åkesson, M. (2007). Multi-users and Multi-contextuality – A Mobile Tourism Setting. In: Jacko, J.A. (eds) Human-Computer Interaction. HCI Applications and Services. HCI 2007. Lecture Notes in Computer Science, vol 4553. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73111-5_6
Download citation
DOI: https://doi.org/10.1007/978-3-540-73111-5_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73109-2
Online ISBN: 978-3-540-73111-5
eBook Packages: Computer ScienceComputer Science (R0)