Abstract
Safety-critical medical work requires an error-minded approach for design of the technologies that support its processes. We define the requirements that such a framework should meet and propose ICAD – an adverse-event minded design approach for high-risk eHealth applications that considers users, joint activity processes, the distributed computer-supported medical setting, and the workflow areas that allow for communication and coordination breakdowns to occur. We leverage knowledge for human error analysis during the task-modeling stages from other safety-critical domains, and expand the focus of analysis to integrate complex joint activity aspects and to account for the role of technology, both as a medium and as an interactor. The outcome of our technique is design and workflow solutions that prevent accidents, a priori.
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Taneva, S., Law, E. (2007). Interfacing Safety and Communication Breakdowns: Situated Medical Technology Design. In: Jacko, J.A. (eds) Human-Computer Interaction. HCI Applications and Services. HCI 2007. Lecture Notes in Computer Science, vol 4553. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73111-5_60
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DOI: https://doi.org/10.1007/978-3-540-73111-5_60
Publisher Name: Springer, Berlin, Heidelberg
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