UX Office. A New Software Application for User Experience Services

Abstract

This paper is presenting a new software application, which supports activities for user experience professionals. We call this application “UX Office”. The application is based on key learnings: 1. Many activities of user experience professionals follow a similar structure and process. 2. User experience activities are very often done in a collaborative way between clients and user experience service providers. 3. Project information is used in several stages of the project and some project information is even being reused in other project. 4. The quality of outcomes between user experience service providers varies sometimes quite a lot. The UX Office is addressing these observations and providing support for user experience professionals. The paper describes some background information and how the UX Office deals with the observations. The UX Office makes the professional life of user experience experts easier, is cost efficient, enriches the result quality of outcomes and allows collaboration between clients and service providers.