Abstract
Two of the most active research fields in information technology nowadays are Internet Services Portals used by governmental organizations and Interoperability Patterns for achieving the seamless cooperation of heterogeneous existing systems. When referring to e-Government applications in Local Administrations, the above mentioned research fields have to be tackled, as the resulting systems need to be functional, easy to implement and maintain, capable of interconnecting with back-office systems and citizen and employee friendly.This paper shows that the conceptualization, design, implementation and maintenance of Municipality Service Portals can be standardized, following a specific methodology. Piloted in a Greek Municipality with almost 50,000 citizens and 3,000 businesses, the methodology comprises of (a) rapid process modeling with the use of BPMN-aware modeling tools, (b) CCTS-based data modeling (c) step-by-step adaptation of Content Management, Citizen Relationship and Workflow Systems, (d) SoA-enabled interconnections with back-office applications and (e) overall guidance based on Service Composition taxonomies.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Jaeger, P.: The endless wire: E-government as global phenomenon. Government Information Quarterly 20 (2003)
Capgemini: Online Availability of Web Public Services: How is Europe progressing? Web based survey on Electronic Public Services. Report of the Sixth Measurement (2006)
Charalabidis, Askounis, Gionis, Lampathaki: Organizing Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses. In: Wimmer, M.A., Scholl, H.J., Grönlund, Å., Andersen, K.V. (eds.) EGOV 2006. LNCS, vol. 4084, Springer, Heidelberg (2006)
Pavlichev, Garson: Digital Government: Principles and Best Practices. IDEA Group Publishing, USA (2004)
Cabinet Office – e-Government Unit: e-Government Interoperability Framework
SAGA: Standards and Architectures for e-Government Applications Version 2.0. KBSt Publication Series, vol. 59 (2003), ISSN 0179-7263
IDABC e-Government Observatory: European Interoperability Framework for pan-European e-Government Services. Version 1.0 (2006)
Heeks, R.: Most e-Government-for-Development Projects Fail: How Can Risks be Reduced? IDPM (2003)
UML: Unified Modeling Language (UML), http://www.uml.org/
XML Schema, http://www.w3.org/XML/Schema
ISO TC 154: Processes, Data Elements & Documents in Commerce, Industry & Administration. ISO\DTS 15000-5: 2006 Core Components Technical Specification, 2nd edn. UN/CEFACT Version 2.2 (Working Draft, Draft B, 31 March 2006) (2006)
Dublin Core, http://dublincore.org/
Kreger: Web Services Conceptual Architecture (WSCA 1.0). IBM Software Group (2001)
Web Services, http://www.w3.org/2002/ws/
UDDI, http://www.uddi.org/
WSFL, http://www.wsfl.com/
Stojanovic, Apostolou: Ontology-based Change Management of e-government services. In: Proc. Of WI2005 Conference - "Semantics and Orchestration of e-Government Processes" Workshop, France (2005)
BPEL, http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=wsbpel
Blanchette, Johnson: Cryptography, data retention, and the panopticon society. Computer & Society 28(2), 1–2 (1998)
PKI – Public Key Infrastructure, http://www.pki-page.org/
Charalabidis, Gionis, Lampathaki, Askounis, Metaksiotis: Organising Municipal e-Government Systems: A Multi-Facet Taxonomy of e-Services for Citizens and Businesses. In: Wimmer, M.A., Scholl, H.J., Grönlund, Å., Andersen, K.V. (eds.) EGOV 2006. LNCS, vol. 4084, Springer, Heidelberg (2006)
Lee, S., Tan, X., Silvana, T.: Current practices of leading e-government countries. Communications of the ACM archive 48 (2005)
IDABC e-Government Observatory: e-Government in the Member States of the European Union. 4th edn. (2006)
Layne, Lee: Developing fully functional E-government: A four stage Model Government. Information Quarterly 18 (2001)
Mousseau, V., Slowinski, R., Zielniewicz, P.: ELECTRE: TRI 2.0a, User documentation, Université de Paris-Dauphine, Document du LAMSADE
Business Process Modeling Notation, http://www.bpmn.org
Janner, Lampathaki, Mouzakitis, Scheper, Schroth: Interoperability enhancement of electronic Business-to- Government: Extending the scope of UBL. In: PAKM Workshop, Vienna (2006)
UN/CEFACT Core Component Technical Specification V2.01, http://www.untmg.org
UN/CEFACT XML Naming and Design Rules (NDR), version 2.0 (2006), http://www.unece.org/cefact/xml/XML-Naming-and-Design-Rules-V2.0.pdf
Medjahed, Rezgui, Bouguettaya, Ouzzani: Infrastructure for E-Government Web Services. IEEE Internet Computing 7 (2003)
Vassilakis, C., Laskaridis, G., Lepoura, G., Rouvas, S., Georgiadis, P.: A framework for managing the lifecycle of transactional e-government services. Telematics and Informatics 20 (2003)
Soon, A.C., Vijayalakshmi, A., Nabil, A.: Dynamic composition of workflows for customized e-Government service delivery. In: ACM International Conference Proceeding Series, Los Angeles, California, vol. 129 (2002)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Koussouris, S., Charalabidis, Y., Gionis, G., Tsitsanis, T., Psarras, J. (2007). Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues. In: Wimmer, M.A., Scholl, J., Grönlund, Å. (eds) Electronic Government. EGOV 2007. Lecture Notes in Computer Science, vol 4656. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74444-3_8
Download citation
DOI: https://doi.org/10.1007/978-3-540-74444-3_8
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-74443-6
Online ISBN: 978-3-540-74444-3
eBook Packages: Computer ScienceComputer Science (R0)