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Building Business Relationships with Negotiation

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E-Commerce and Web Technologies (EC-Web 2007)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4655))

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Abstract

Successful negotiators prepare by determining their position along five dimensions. We introduce a negotiation model based on these dimensions and on two primitive concepts: intimacy (degree of closeness) and balance (degree of fairness). The intimacy is a pair of matrices that evaluate both an agent’s contribution to the relationship and its opponent’s contribution each from an information view and from a utilitarian view. The balance is the difference between these matrices. A relationship strategy maintains a target intimacy for each relationship that an agent would like the relationship to move towards in future. The negotiation strategy maintains a set of Options that are in-line with the current intimacy level, and then tactics wrap the Options in argumentation with the aim of attaining a successful deal and manipulating the successive negotiation balances towards the target intimacy.

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Giuseppe Psaila Roland Wagner

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© 2007 Springer-Verlag Berlin Heidelberg

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Debenham, J., Sierra, C. (2007). Building Business Relationships with Negotiation. In: Psaila, G., Wagner, R. (eds) E-Commerce and Web Technologies. EC-Web 2007. Lecture Notes in Computer Science, vol 4655. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74563-1_12

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  • DOI: https://doi.org/10.1007/978-3-540-74563-1_12

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-74562-4

  • Online ISBN: 978-3-540-74563-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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