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Usability Analysis Framework Based on Behavioral Segmentation

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E-Commerce and Web Technologies (EC-Web 2007)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4655))

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Abstract

Usability analysis tools are indispensable for improving efficiency of electronic environments including web based portals and services. The article presents a novel behaviorally centered usability analysis framework. The framework has been applied to elucidation of usability characteristic of a large corporate intranet with an extensive knowledge worker user base. Knowledge workers had a significant tendency to form elemental and complex browsing patterns, utilized relatively narrow spectrum of available resources, and generally exhibited diminutive exploratory behavior.

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Authors and Affiliations

  1. National Institute of Advanced Industrial Science and Technology (AIST), Tsukuba and Tokyo, Japan

    Peter Géczy, Noriaki Izumi, Shotaro Akaho & Kôiti Hasida

Authors
  1. Peter Géczy
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  2. Noriaki Izumi
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  3. Shotaro Akaho
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  4. Kôiti Hasida
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Giuseppe Psaila Roland Wagner

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© 2007 Springer-Verlag Berlin Heidelberg

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Géczy, P., Izumi, N., Akaho, S., Hasida, K. (2007). Usability Analysis Framework Based on Behavioral Segmentation. In: Psaila, G., Wagner, R. (eds) E-Commerce and Web Technologies. EC-Web 2007. Lecture Notes in Computer Science, vol 4655. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74563-1_4

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  • DOI: https://doi.org/10.1007/978-3-540-74563-1_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-74562-4

  • Online ISBN: 978-3-540-74563-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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