Abstract
In this paper we investigate the interaction between emotional and non-emotional aspects of persuasion dialogues, from the viewpoint of both the system (the Persuader), when reasoning on the persuasion attempt, and the user (the Receiver), when reacting to it. We are working on an Embodied Conversational Agent (ECA) which applies natural argumentation techniques to persuade users to improve their behaviour in the healthy eating domain. The ECA observes the user’s attitude during the dialogue, so as to select an appropriate persuasion strategy or to respond intelligently to user’s reactions to suggestions received. We grounded our work on the analysis of two corpora: a corpus of ‘natural’ persuasion examples and a corpus of user’s reactions to persuasion attempts.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Andersen, P.A., Guerrero, L.K.: Handbook of Communication and Emotions. Research, theory, applications and contexts. Academic Press, Research (1998)
Batliner, A., Fisher, K., Huber, R., Spilker, J., Nöth, E.: How to find trouble in communication. Speech Communication 40(1-2), 117–143 (2003)
Bickmore, T., Cassell, J.: Social Dialogue with Embodied Conversational Agents. In: van Kuppevelt, J., Dybkjaer, L., Bernsen, N. (eds.) Advances in Natural, Multimodal Dialogue Systems, Kluwer Academic, New York (2005)
de Rosis, F., Batliner, A., Novielli, N., Steidl, S.: You are sooo cool, Valentina. In: Recognizing social attitude in speech-based dialogues with an ECA ( in press, 2007)
de Rosis, F., Mazzotta, I., Miceli, M., Poggi, I.: Persuasion artifices to promote wellbeing. In: IJsselsteijn, W., de Kort, Y., Midden, C., Eggen, B., van den Hoven, E. (eds.) PERSUASIVE 2006. LNCS, vol. 3962, pp. 84–95. Springer, Heidelberg (2006)
de Rosis, F., Novielli, N.: From Language to Thoughts: Inferring Opinions And Beliefs From Verbal Behavior. In: Proceedings of AISB 2007 (2007)
de Rosis, F., Novielli, N., Carofiglio, V., Cavalluzzi, A., De Carolis, B.: User modeling and adaptation in health promotion dialogs with an animated character. Journal of Biomedical Informatics, Special Issue on Dialog systems for health communications 39(5), 514–531 (2006b)
Devillers, L., Vidrascu, L.: Real-life emotions detection with lexical and paralinguistic cues on human-human call center dialogs. In: INTERSPEECH 2006, pp. 1636-Tue1A30.3 (2006)
Festinger, L.: A theory of cognitive dissonance. Stanford University Press (1957)
Fogg, B.J: Persuasive Technology: Using Computers to Change What we Think and Do. Morgan Kaufmann, San Francisco (2002)
Gordon, T.F.: A computational model of argument for legal reasoning support systems. In: Dunne, P.E., Bench-Capon, T. (eds.) Argumentation in Artificial Intelligence and Law. IAAIL Workshop Series, pp. 53–64. Wolf Legal Publishers (2005)
Graesser, A., Wiemer-Hastings, P., Wiemer-Hastings, K., Harter, D., Person, N.: Using Latent Semantic Analysis to Evaluate the Contributions of Students in AutoTutor. Interactive Learning Environments 8, 128–148 (2000)
Landauer, T.K., Dumais, S.T.: A solution to Plato’s problem: The Latent Semantic Analysis theory of the acquisition, induction, and representation of knowledge. Psychological Review 104, 211–240 (1997)
Levin, I.P., Schneider, S.L., Gaeth, G.J.: All frames are not created equal: a typology and critical analysis of framing effects. Organizational Behaviour and Human Decision Processes 76(2), 149–188 (1998)
Litman, D., Forbes-Riley, K., Silliman, S.: Towards emotion prediction in spoken tutoring dialogues. In: HLT/NAACL, pp. 52–54 (2003)
Mazzotta, I., de Rosis, F.: Artifices for persuading to improve eating habits. In: AAAI Spring Symposium on Argumentation for consumers of health care, Stanford, USA (2006)
Mazzotta, I., de Rosis, F., Carofiglio, V.: PORTIA: A User-Adapted Persuasion System in the Healthy Eating Domain. IEEE Intelligent Systems, Special Issue on Argumentation Technology (in press, 2007)
Miceli, M., de Rosis, F., Poggi, I.: Emotional and non emotional persuasion. Applied Artificial Intelligence: an International Journal 20(10), 849–880 (2006)
O’Keefe, D.J.: Persuasion: Theory and Research, 2nd edn. Sage Publications Inc., Thousand Oaks, CA (2002)
Traum, D., Larsson, S.: The information state approach to dialogue management. In: Smith, R., van Kuppevelt, J. (eds.) Current and New Directions in Discourse and Dialogue, pp. 325–353. Kluwer Academic Publishers, Dordrecht (2003)
Verheij, B.: Dialectical argumentation with argumentation schemes: An approach to legal logic. Artificial Intelligence and Law 11( 2-3), 167–195 (2003)
Walton, D.N.: What is reasoning? What is an argument? The Journal of Philosophy 87(8), 399–419 (1990)
Walton, D.N.: The place of emotion in argument. Pennsylvania State University Press, University Park (1992)
Walton, D.N.: Enthymemes, Common Knowledge, and Plausible Inference. Philosophy and Rhetoric 34(2), 93–112 (2001)
Walton, D., Godden, D.: The Nature and Status of Critical Questions in Argumentation Schemes, The Uses of Argument. In: Hitchcock, D., Farr, D. (eds.) The Uses of Argument, pp. 423–432. OSSA, Hamilton (2005)
Walton, D., Gordon, T.S.: Critical Questions in Computational Models of Legal Argument. In: Dunne, P.E., Bench-Capon, T. (eds.) IAAIL Workshop Series, pp. 103–111. Wolf Legal Publishers, Nijmegen (2005)
Walton, D., Reed, C.: Diagramming, Argumentation Schemes and Critical Questions. In: van Eemeren, F.H., et al. (eds.) Anyone Who Has a View: Theoretical Contributions to the Study of Argumentation, pp. 195–211. Kluwer, Dordrecht (2003)
Zweig, H.H., Campbell, G.: Receiver Operating Characteristic (ROC) plots: a fundamental evolution tool in medicine. Clinical Chemistry 39, 561–577 (1993)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Mazzotta, I., Novielli, N., Silvestri, V., de Rosis, F. (2007). ‘O Francesca, ma che sei grulla?’ Emotions and Irony in Persuasion Dialogues. In: Basili, R., Pazienza, M.T. (eds) AI*IA 2007: Artificial Intelligence and Human-Oriented Computing. AI*IA 2007. Lecture Notes in Computer Science(), vol 4733. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74782-6_52
Download citation
DOI: https://doi.org/10.1007/978-3-540-74782-6_52
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-74781-9
Online ISBN: 978-3-540-74782-6
eBook Packages: Computer ScienceComputer Science (R0)