Abstract
Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.
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Willaert, P., Van den Bergh, J., Willems, J., Deschoolmeester, D. (2007). The Process-Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity. In: Alonso, G., Dadam, P., Rosemann, M. (eds) Business Process Management. BPM 2007. Lecture Notes in Computer Science, vol 4714. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75183-0_1
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DOI: https://doi.org/10.1007/978-3-540-75183-0_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-75182-3
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