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Automating Information and Technology Services

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Springer Handbook of Automation

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Abstract

While the information services industry dates back to the 15th century AD, the information technology services is as young as 60 years. Yet the pace at which both have grown is phenomenal, and this is tied to the evolution of computer technology. Networking of computers and people through the Internet has moved into high gear. It has also given birth to multiple business segments in the process. Delivery of data and information, data processing, business process outsourcing, analytics, and printing and display solutions are the five segments identified within the information services. Computer-aided software engineering, independent software testing and quality assurance, package and bespoke software implementation and maintenance, network and security management, and hosting and infrastructure management are covered as segments within information technology services. The automation path of each segment is reviewed in detail. An impact analysis to identify the changing landscape is described. Finally current trends are traced, followed by predictions for future developments.

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Abbreviations

BPO:

business process outsourcing

CASE:

computer-aided software engineering

CD:

compact disc

CMM:

capability maturity model

COBOL:

common business-oriented language

COQ:

cost of quality

CPM:

critical path method

CRM:

customer relationship management

CRT:

cathode-ray tube

DARPA:

Defense Advanced Research Projects Agency

DMP:

decision-making processes

DMP:

dot matrix printer

DSS:

decision support system

DTP:

desktop printing

DVD:

digital versatile disk

DoS:

denial of service

EDS:

electronic die sorting

EFT:

electronic funds transfer

ERP:

enterprise resource planning

EVM:

electronic voting machine

FAQ:

frequently asked questions

GIS:

geographic information system

GPS:

global positioning system

HP:

horsepower

HTTP:

hypertext transfer protocol

ID:

identification

ID:

instructional design

IMS:

infrastructure management service

IP:

inaction–penalty

IP:

industrial protocol

IP:

integer programming

IP:

intellectual property

IP:

internet protocol

ISO:

International Organization for Standardization

ISO:

independent system operator

IT:

information technology

LED:

light-emitting diode

NAS:

National Airspace System

NIST:

National Institute of Standards

OLAP:

online analytical process

OOM:

object-oriented methodology

OS:

operating system

PC:

personal computer

PERT:

project evaluation and review technique

POS:

point-of-sale

RFID:

radiofrequency identification

SAN:

storage area network

SCM:

supply chain management

SEI:

Software Engineering Institute

SLA:

service-level agreement

SME:

small and medium-sized enterprises

SMTP:

simple mail transfer protocol

SSADM:

structured systems analysis and design method

SaaS:

software as a service

SoD:

services-on-demand

TCP:

transmission control protocol

TCS:

telescope control system

TPS:

throttle position sensor

TPS:

transaction processing system

TV:

television

Y2K:

year-2000

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Authors and Affiliations

  1. Theme Work Analytics Pvt. Ltd., Gurukrupa, 508, 47th Cross, Jayanagar, 560041, Bangalore, India

    Parasuram Balasubramanian

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  1. Parasuram Balasubramanian
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Correspondence to Parasuram Balasubramanian .

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Editors and Affiliations

  1. PRISM Center, and School of Industrial Engineering, Purdue University, 315 N. Grant Street, 47907, West Lafayette, IN, USA

    Shimon Y. Nof

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© 2009 Springer-Verlag Berlin Heidelberg

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Balasubramanian, P. (2009). Automating Information and Technology Services. In: Nof, S. (eds) Springer Handbook of Automation. Springer Handbooks. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78831-7_71

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  • DOI: https://doi.org/10.1007/978-3-540-78831-7_71

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-78830-0

  • Online ISBN: 978-3-540-78831-7

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