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Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand

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Affect and Emotion in Human-Computer Interaction

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4868))

Abstract

Research on user experience stresses the need to go beyond the mere accomplishment of behavioral goals, such as providing novelty and change, a compelling image, etc. Although it can be argued that the consideration of such non-instrumental aspects at the workplace will lead to joyous experiences, which in turn may be an important aspect of employee well-being, the offered link between current models of user experience and the work environment is rather weak. This paper presents a user experience model more closely linked to behavioral goals; that is tasks, their generation, and completion. We describe the e4-model consisting of four groups of desired behavioral outcomes – execute, engage, evolve, expand – and its underlying motivation. e4 does address not only task completion, but also persistence in task execution, modification of existing tasks, and the creation of novel tasks.

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Author information

Authors and Affiliations

  1. Siemens AG, A&D MC RD, Frauenauracher Str. 80, 91056, Erlangen, Germany

    Stefanie Harbich

  2. Economic Psychology and Human-Computer Interaction, Department of Psychology, University of Koblenz-Landau, Fortstraße 8, 76829, Landau, Germany

    Marc Hassenzahl

Authors
  1. Stefanie Harbich
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  2. Marc Hassenzahl
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Christian Peter Russell Beale

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Harbich, S., Hassenzahl, M. (2008). Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand. In: Peter, C., Beale, R. (eds) Affect and Emotion in Human-Computer Interaction. Lecture Notes in Computer Science, vol 4868. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85099-1_13

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  • DOI: https://doi.org/10.1007/978-3-540-85099-1_13

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-85098-4

  • Online ISBN: 978-3-540-85099-1

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