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Alternative Dispute Resolution in Virtual Organizations

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Engineering Societies in the Agents World VIII (ESAW 2007)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 4995))

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Abstract

Networked systems are the driving force of modern business and commerce, underpinned by ideas such as agile enterprises, holonic manufacturing, and dynamic real-time supply chains. On occasions, the system operation will be sub-optimal or non-ideal, and disputes will occur between independent partners. It may be undesirable to resolve such disputes by recourse to law; preferably, the parties in dispute would settle the matter by themselves. Therefore, we develop an alternative dispute resolution (ADR) system for virtual organizations as a way of settling disputes internally. We provide a norm-governed specification of an ADR protocol which is, effectively, an intelligent agent-based autonomic system. We develop this specification in two ways: concretely, through description of the mechanisms underlying protocol operation; and abstractly, by considering how the specification addresses principles for jury trials.

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Authors and Affiliations

  1. Intelligent Systems & Networks Group, Dept. of Electrical & Electronic Engineering, Imperial College London, SW7 2BT, UK

    Jeremy Pitt, Daniel Ramirez-Cano, Lloyd Kamara & Brendan Neville

Authors
  1. Jeremy Pitt
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  2. Daniel Ramirez-Cano
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  3. Lloyd Kamara
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  4. Brendan Neville
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Alexander Artikis Gregory M. P. O’Hare Kostas Stathis George Vouros

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Pitt, J., Ramirez-Cano, D., Kamara, L., Neville, B. (2008). Alternative Dispute Resolution in Virtual Organizations. In: Artikis, A., O’Hare, G.M.P., Stathis, K., Vouros, G. (eds) Engineering Societies in the Agents World VIII. ESAW 2007. Lecture Notes in Computer Science(), vol 4995. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-87654-0_3

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  • DOI: https://doi.org/10.1007/978-3-540-87654-0_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-87653-3

  • Online ISBN: 978-3-540-87654-0

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