Abstract
Process quality, as perceived by users, depends on both the service quality and on the quality of its delivered resources. This paper combines in a contract model the quality of the process and of the objects delivered through the process. The model is a tool for providers to formalize quality guarantees for their users. Besides contract modelling, the paper discusses basic methodological issues related to contract formulation. We also discuss a sample scenario to illustrate the proposed framework.
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Comuzzi, M., Fugini, M., Modafferi, S. (2009). Quality Contracts for Cooperative Services and Associated Resources. In: Ardagna, D., Mecella, M., Yang, J. (eds) Business Process Management Workshops. BPM 2008. Lecture Notes in Business Information Processing, vol 17. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00328-8_57
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DOI: https://doi.org/10.1007/978-3-642-00328-8_57
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-00327-1
Online ISBN: 978-3-642-00328-8
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