Abstract
A shared set of processes and norms as well as a shared understanding of the collaboration infrastructure is a vital aspect for collaboration. This paper investigates how practitioners of virtual organizations can be supported in creating, sharing, and applying best practices that form the basis for a shared understanding of collaboration processes. Extending the interpretation of end-user development to a the development of processes and technology, best practice descriptions document proven social processes as well as guidelines for end-user appropriation and utilization of groupware tools. We propose a practice creation process, show how proto-patterns can be used for documenting best practice, and explain how they help to gain a socio-technical perspective on the shared practices. The approach has been used to create a best practice collection for efficient meetings.
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Schümmer, T., Haake, J.M. (2009). Shaping Collaborative Work with Proto-patterns. In: Pipek, V., Rosson, M.B., de Ruyter, B., Wulf, V. (eds) End-User Development. IS-EUD 2009. Lecture Notes in Computer Science, vol 5435. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00427-8_10
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DOI: https://doi.org/10.1007/978-3-642-00427-8_10
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