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End-User Development for E-Government Website Content Creation

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Book cover End-User Development (IS-EUD 2009)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 5435))

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Abstract

E-government websites are currently becoming more and more huge and complex. They provide citizens with several kinds of information, including services for online task payment or front office reservation. The creation and maintenance of such websites often require a distributed approach: the content publication task is transferred from software developers to personnel of the various organization departments (here called the publishers). To this end, a Content Management System (CMS) is usually adopted. However, CMSs do not generally satisfy all requirements and needs that emerge in this application domain. Therefore, the adoption of End-User Development (EUD) techniques, tailored to the publishers’ culture, background and skills, represents a possible solution to CMSs’ current limitations. In this paper, after discussing the context and the existing problems, we describe an approach to extending CMSs with EUD techniques. The approach will be discussed with reference to the creation and maintenance of the website of an existing government agency.

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Author information

Authors and Affiliations

  1. Dipartimento di Elettronica per l’Automazione, Università degli Studi di Brescia, Via Branze 38, 25123, Brescia, Italy

    Daniela Fogli

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  1. Daniela Fogli
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Editors and Affiliations

  1. University of Siegen, Hölderlinstr. 3, 57068, Siegen, Germany

    Volkmar Pipek

  2. College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA 16802, USA

    Mary Beth Rosson

  3. Philips Research Europe, High Tech campus 34 - WB - 5.27, 5656 AE, Eindhoven, The Netherlands

    Boris de Ruyter

  4. Faculty of Information System and New Media, University of Siegen, Hölderlinstr. 3, 57068, Siegen, Germany

    Volker Wulf

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Fogli, D. (2009). End-User Development for E-Government Website Content Creation. In: Pipek, V., Rosson, M.B., de Ruyter, B., Wulf, V. (eds) End-User Development. IS-EUD 2009. Lecture Notes in Computer Science, vol 5435. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00427-8_8

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  • DOI: https://doi.org/10.1007/978-3-642-00427-8_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-00425-4

  • Online ISBN: 978-3-642-00427-8

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