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Business Process Modeling for Non-uniform Work

  • Conference paper
Enterprise Information Systems (ICEIS 2008)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 19))

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Abstract

Business process and workflow models play important role in developing information system integration and later training of its usage. New ways of working and information system usage practices are designed with as-is and to-be process models, which are implemented into system characteristics. However, after the IS implementation the work practices may become differentiated. Variety of work practices on same business process can have unexpected and harmful social and economic consequences in IS-mediated work environment. This paper employs grounded theory methodology and a case study to explore non-uniformity of work in a retail business organization. By differentiating two types of non-uniform work tasks, the paper shows how process models were designed with less effort, yet maintaining the required amount of uniformity by the organization and support for employees’ uniform actions. In addition to process model designers, the findings help organizations struggling with IS use practices’ consistency to separate practices that may emerge most harmful and practices that are not worth to alter.

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Author information

Authors and Affiliations

  1. Work Informatics, Department of Information Technology, University of Turku, Joukahaisenkatu 3-5, FI-20014, Finland

    Kimmo Tarkkanen

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  1. Kimmo Tarkkanen
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Editors and Affiliations

  1. Department of Systems and informatics, Institute for Systems and Technologies of Information, Control and Communication (INSTICC) and Instituto Politécnico de Setúbal (IPS), Rua do Vale de Chaves, Estefanilha, 2910-761, Setúbal, Portugal

    Joaquim Filipe  & José Cordeiro  & 

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Tarkkanen, K. (2009). Business Process Modeling for Non-uniform Work. In: Filipe, J., Cordeiro, J. (eds) Enterprise Information Systems. ICEIS 2008. Lecture Notes in Business Information Processing, vol 19. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00670-8_14

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  • DOI: https://doi.org/10.1007/978-3-642-00670-8_14

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-00669-2

  • Online ISBN: 978-3-642-00670-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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