Skip to main content
SpringerLink
Log in

User Acceptance of Internet Banking Service in Malaysia

  • Conference paper
Web Information Systems and Technologies (WEBIST 2008)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 18))

Included in the following conference series:

Abstract

The study is the first research in Malaysia that investigates user acceptance of Internet banking service (IBS) based on Unified Theory of Acceptance and Use of Technology model (Venkatesh, Morris, Davis and Davis, 2003). Two hundred and eighty questionnaires were distributed and collected from two major cities, Kuala Lumpur and Melaka. Descriptive statistics was used to analyse the data. The results show that Malaysians have intentions of using IBS (mean rating of close to 4.00). Moreover, Malaysians recognize the benefits of IBS by giving a high mean rating (close to 4.00) to performance expectancy. However, they give relative low mean ratings (close to 3.00) on other indicators of Behavioural Intention to Use IBS such as effort expectancy, social influence, facilitating conditions and perceived credibility. Recommendations were given to promote a safe, efficient and conducive environment for user adoption of Internet banking.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Agarwal, R., Prasad, J.A.: Conceptual and operational Definition of Personal Innovativeness in the Domain of Information Technology. Information Systems Research 9, 204–215 (1998)

    Article  Google Scholar 

  2. AlAwadhi, S., Morris, A.: The Use of the UTAUT Model in the Adoption of E-government Services in Kuwait. In: Proceedings of the 41st Hawaii International Conference on System Sciences, Waikoloa, HI, January 7-10, 2008, pp. 209–219 (2008)

    Google Scholar 

  3. Bank Negara Malaysia (2007), http://www.bnm.gov.my/files/publication/fsps/en/2007/zcp07_table_A.34.pdf

  4. Chau, P.Y.K.: An Empirical Assessment of a Modified Technology Acceptance Model. Journal of Management Information Systems 13, 185–204 (1996)

    Article  Google Scholar 

  5. Chen, C., Wu, J., Yang, S.: Accelerating the Use of Weblogs as an Alternative Method to Deliver Case-Based Learning. International Journal on E-Learning 7, 331–349 (2008)

    Google Scholar 

  6. Compueau, D.R., Higgins, C.A.: Computer Self Efficacy: Development of a Measure and Initial Test. MIS Quarterly 19, 189–211 (1995)

    Article  Google Scholar 

  7. Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly 13, 319–339 (1989)

    Article  Google Scholar 

  8. Dillon, A., Morris, M.: User Acceptance of New Information Technology: Theories and Models. In: Williams, M. (ed.) Annual Review of Information Science and Technology, ch. 31, pp. 3–32. Information Today, Medford NJ (1996)

    Google Scholar 

  9. Gefen, D., Silver, M.: Lessons Learned from the Successful Adoption of An ERP System. In: Proceedings of the 5th international Conference of the Decision Sciences Institute (DSI), Athens, Greece, pp. 1054–1057 (1999)

    Google Scholar 

  10. Goi, C.L.: E-Banking in Malaysia: Opportunity and Challenges. Journal of Internet Banking and Commerce (December 10, 2005)

    Google Scholar 

  11. Hsu, M.H., Chiu, C.M.: Internet Self Efficacy and Electronic Service Acceptance. Decision Support Systems 38, 369–381 (2004)

    Article  Google Scholar 

  12. Lawson, J.: http://www.llrx.com/extras/security.htm

  13. Lederer, A.L., Maupin, D.J., Sena, M.P., Zhuang, Y.: The Technology Acceptance Model and the World Wide Web. Decision Support Systems 29, 269–282 (2000)

    Article  Google Scholar 

  14. Lichtenstein, S., Williamson, K.: Consumer Adoption of Internet banking. Journal of Electronic Commerce Research 7, 50–66 (2006)

    Google Scholar 

  15. Michael, F., Uzoka, E.: Organisational Influences on E-Commerce Adoption in a Developing Country Context using UTAUT. International Journal of Business Information Systems 3, 300–316 (2008)

    Article  Google Scholar 

  16. Metzger, M.J., Flanagin, A.J., Zwarun, L.: College Student Web Use, Perceptions of Information Credibility, and Verification Behaviour. Computers and Education 41, 271–290 (2003)

    Article  Google Scholar 

  17. Nielsen, A.C.: http://www.acnielsen.com.au/news.asp?newsID=301

  18. Reichheld, F., Schefter, P.: E-Loyalty-Your Secret Weapon on the Web. Harvard Business Review, 105–113 (July-August 2003)

    Google Scholar 

  19. Siracuse, M.V., Sowell, J.G., Musselman, N.: Behavioral Intentions and Attitudes Towards the use of Personal Digital Assistants (PDAs). The Annual Meeting of the American Association of Colleges of Pharmacy, Sheraton San Diego Hotel & Marina, San Diego, California, USA (2006)

    Google Scholar 

  20. Suh, B., Han, I.: Effect of Trust on Customer Acceptance of Internet Banking. Electronic Commerce Research and Applications 1, 247–263 (2002)

    Article  Google Scholar 

  21. Sun, H.: An integrative analysis of TAM: Toward a deeper understanding of technology acceptance model. In: Proceedings of the 9th American Conference on Information Systems, Tampa, Florida, p. 2255 (2003)

    Google Scholar 

  22. Sun, H., Zhang, P.: A Methodological Analysis of User Technology Acceptance. In: Proceeding of the 37th Hawaii International Conference of System Science, Big Island, Hawaii (2004)

    Google Scholar 

  23. Sun, H., Xiao, X.: http://web.syr.edu/~hesun/papers/encyclopedia.pdf

  24. Taylor, S., Todd, P.A.: Understanding Information Technology Usage: A Test of Competing Models. Information System Research 6, 144–176 (1995)

    Article  Google Scholar 

  25. The Star, http://star-techcentral.com/tech/story.asp?file=/2005/4/21/itfeature/10680731andsec=itfeature

  26. Thompson, R.L., Higgins, C.A., Howell, J.M.: Influence of Experience on Personal Computer Utilization: Testing A Conceptual Model. Journal of Management Information Systems 11, 167–187 (1994)

    Article  Google Scholar 

  27. Venkatesh, V., Davis, F.D.: A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science 45, 186–204 (2000)

    Article  Google Scholar 

  28. Venkatesh, V., Morris, M.G.: Why Don’t Men Ever Stop To Ask For Directions? Gender, Social Influence, and Their Role in Technology Acceptance and User Behaviour. MIS Quarterly 24, 115–139 (2000)

    Article  Google Scholar 

  29. Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User Acceptance of Information Technology: Toward A Unified View. MIS Quarterly 27, 425–478 (2003)

    Google Scholar 

  30. Wang, Y.S., Wang, Y.M., Lin, H.H., Tang, T.I.: Determinants of user acceptance of internet banking: an empirical study. International Journal of Service Industry Management 14, 501–519 (2003)

    Article  Google Scholar 

  31. Warrington, T.B., Abgrab, N.J., Caldwell, H.M.: Building Trust to Develop Competitive Advantage in E-Business Relationships. Competitive Review 10, 160–168 (2000)

    Article  Google Scholar 

  32. UniSys., Malaysian Unisys., http://www.unisys.com.sg/about__unisys/news_a_events/20070805_1.htm

Download references

Author information

Authors and Affiliations

  1. Faculty of Business and Law, Multimedia University, Jalan Ayer Keroh Lama, 75450, Melaka, Malaysia

    Yee YenYuen & P. H. P. Yeow

Authors
  1. Yee YenYuen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. P. H. P. Yeow
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Department of Systems and informatics, Institute for Systems and Technologies of Information, Control and Communication (INSTICC) and Instituto Politécnico de Setúbal (IPS), Rua do Vale de Chaves, Estefanilha, 2910-761, Setúbal, Portugal

    José Cordeiro  & Joaquim Filipe  & 

  2. ESEO, 4 rue Merlet de la Boulaye, BP 30926, 49009, Angers cedex 01, France

    Slimane Hammoudi

Rights and permissions

Reprints and permissions

Copyright information

© 2009 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

YenYuen, Y., Yeow, P.H.P. (2009). User Acceptance of Internet Banking Service in Malaysia. In: Cordeiro, J., Hammoudi, S., Filipe, J. (eds) Web Information Systems and Technologies. WEBIST 2008. Lecture Notes in Business Information Processing, vol 18. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01344-7_22

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-01344-7_22

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-01343-0

  • Online ISBN: 978-3-642-01344-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation