Abstract
In this paper, we discuss our efforts to develop a repeatable test protocol for assessing usability for poll workers—temporary election officials who ensure secure and private voting in voting places. The research described in this paper is part of a larger effort to develop a standard for voting systems. This is the first time that formal and substantial usability requirements as part of a standard for voting systems have been established in the United States. The standard includes requirements for poll worker usability and associated test methods to assess whether a system meets these requirements. The test method described in this paper sets up a protocol and pass/fail criteria for assessing the usability of voting system documentation for poll workers.
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Chisnell, D., Bachmann, K., Laskowski, S., Lowry, S. (2009). Usability for Poll Workers: A Voting System Usability Test Protocol. In: Jacko, J.A. (eds) Human-Computer Interaction. Interacting in Various Application Domains. HCI 2009. Lecture Notes in Computer Science, vol 5613. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02583-9_50
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DOI: https://doi.org/10.1007/978-3-642-02583-9_50
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