Investigation of Web Usability Based on the Dialogue Principles

Watanabe, Masahiro; Yonemura, Shunichi; Asano, Yoko

doi:10.1007/978-3-642-02806-9_95

Masahiro Watanabe¹⁷,
Shunichi Yonemura¹⁷ &
Yoko Asano¹⁷

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5619))

Included in the following conference series:

International Conference on Human Centered Design

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Abstract

ISO 9241-110 standard provides user-interface design rules based on 7 dialogue principles. The priority of the principles varies depending on the characteristics of the tasks, the users, and the environments. We observed the behavior of middle-aged and older novice PC users when they performed some Web navigation tasks. We also pointed out some of the problems with usability, as discerned from the observations. We found that among the dialogue principles, self-descriptiveness is the most important. The observed problems, which were associated with the dialogue principles, suggest strategies for the enhancement of Web usability.

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Principles of Usability in Human-Computer Interaction

Principles of Usability in Human-Computer Interaction Driven by an Evaluation Framework of User Actions

Multimodal Dialogue System Evaluation: A Case Study Applying Usability Standards

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Authors and Affiliations

Cyber Solutions Laboratories, Nippon Telegraph and Telephone Corporation, 1-1 Hikarinooka, Yokosuka, Kanagawa, 239-0847, Japan
Masahiro Watanabe, Shunichi Yonemura & Yoko Asano

Authors

Masahiro Watanabe
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Shunichi Yonemura
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Yoko Asano
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Editors and Affiliations

Center of ICT and Distance Education, The Open University of Japan, 2-11 Wakaba, Mihama-ku, Chiba-shi, 261-8586, Chiba, Japan
Masaaki Kurosu

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Watanabe, M., Yonemura, S., Asano, Y. (2009). Investigation of Web Usability Based on the Dialogue Principles. In: Kurosu, M. (eds) Human Centered Design. HCD 2009. Lecture Notes in Computer Science, vol 5619. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02806-9_95

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DOI: https://doi.org/10.1007/978-3-642-02806-9_95
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-02805-2
Online ISBN: 978-3-642-02806-9
eBook Packages: Computer ScienceComputer Science (R0)

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