Abstract
SCADA systems represent a challenging scenario where the management of critical alarms is crucial. Their response to these alarms should be efficient and fast in order to mitigate or contain undesired effects. This work presents a mechanism, the Adaptive Assignment Manager (AAM) that will aid to react to incidences in a more efficient way by dynamically assigning alarms to the most suitable human operator. The mechanism uses various inputs for identifying the operators such as their availability, workload and reputation. In fact, we also define a reputation component that stores the reputation of the human operators and uses feedback from past experiences.
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© 2009 Springer-Verlag Berlin Heidelberg
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Alcaraz, C., Agudo, I., Fernandez-Gago, C., Roman, R., Fernandez, G., Lopez, J. (2009). Adaptive Dispatching of Incidences Based on Reputation for SCADA Systems. In: Fischer-Hübner, S., Lambrinoudakis, C., Pernul, G. (eds) Trust, Privacy and Security in Digital Business. TrustBus 2009. Lecture Notes in Computer Science, vol 5695. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03748-1_9
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DOI: https://doi.org/10.1007/978-3-642-03748-1_9
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-03747-4
Online ISBN: 978-3-642-03748-1
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