Decision Making Process for Selecting Outsourcing Company Based on Knowledge Database

Abstract

In system development projects, there is increasing number of cases requiring decision making to be conducted using official process. In this paper, the idea of Analytic Hierarchy Process and Linear Programming are introduced into the framework of the traditional decision making process. In addition, decision making process is continuously improved by eliminating cognitive bias in evaluator, by registering the differences between the initial decision making result and corrected result to Knowledge Database. The proposal was applied to a real case and the width of correction required has reduced after series of process improvements.