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Transformational Government in Europe: A Survey of National Policies

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Visioning and Engineering the Knowledge Society. A Web Science Perspective (WSKS 2009)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 5736))

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Abstract

Transformational government (t-Gov) is often defined as the stage of eGovernment evolution characterized by the radical restructuring of the public sector towards efficiency. In this paper, we investigate the level of t-Gov sophistication in Europe by assessing the eGovernment policies of 18 EU Member States. First, we attempt to understand t-Gov. By reviewing the relevant literature, we suggest that t-Gov embraces nine defining elements, namely user-centric services, joined-up government, one-stop government, multi-channel service delivery, flexibility, efficiency, increased human skills, organizational change and change of attitude of public servants, and finally, value innovation. Based on this understanding, we examine 18 national eGovernment policy documents to determine the degree of t-Gov sophistication. The results suggest that most strategies have set objectives referring to the development of user-centric services, increased efficiency, breaking out of silos and creating joined-up government structures. However, to exploit the full potential of t-Gov, a multi-perspective approach is needed.

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Author information

Authors and Affiliations

  1. University of Macedonia, 156 Egnatia street, 54006, Thessaloniki, Greece

    Konstantinos Parisopoulos, Efthimios Tambouris & Konstantinos Tarabanis

Authors
  1. Konstantinos Parisopoulos
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  2. Efthimios Tambouris
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  3. Konstantinos Tarabanis
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Editor information

Editors and Affiliations

  1. Open Research Society, NGO, and American College of Greece, Gerakas Attikis, Greece

    Miltiadis D. Lytras

  2. Dipartemento Tecnologie dell’Informazione, Universitá degli Studi di Milano, Via Bramante 65, 26013, Crema, Italy

    Ernesto Damiani

  3. College of Information Sciences and Technology, The Pennsylvania State University, University Park, USA

    John M. Carroll

  4. College of Education and Human Development, University of Minnesota, Minneapolis, USA

    Robert D. Tennyson

  5. ESSEC Business School, Cergy Pontoise Cedex, France

    David Avison

  6. KMR group at NADA/KTH (Royal Institute of Technology), Lindstedtsv. 5, 100 44, Stockholm, Sweden

    Ambjörn Naeve

  7. Creatifica Associates, Chelveston, Wellingborough, UK

    Adrian Dale

  8. University of Tampere, Finland

    Paul Lefrere

  9. School of Computing and Mathematical Sciences, Private Bag 92006, 1020, Auckland, New Zealand

    Felix Tan

  10. School of Business, Villanova University, Villanova, PA, USA

    Janice Sipior

  11. European Research Center for Information Systems, University of Münster, Leonardo Campus 3, 48149, Münster, Germany

    Gottfried Vossen

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Parisopoulos, K., Tambouris, E., Tarabanis, K. (2009). Transformational Government in Europe: A Survey of National Policies. In: Lytras, M.D., et al. Visioning and Engineering the Knowledge Society. A Web Science Perspective. WSKS 2009. Lecture Notes in Computer Science(), vol 5736. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04754-1_47

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  • DOI: https://doi.org/10.1007/978-3-642-04754-1_47

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-04753-4

  • Online ISBN: 978-3-642-04754-1

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