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Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services

  • Conference paper
Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All (WSKS 2009)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 49))

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Abstract

With the rise of knowledge economy, the importance of Knowledge Intensive Business Services (KIBS) has gradually increased as well as their overall impact on economy. However, in comparison with the manufacturing sectors, KIBS sector remains poorly studied. Especially little prior research has been done about the description and assessment of service value dimensions from a business customer’s perspective. This paper, on the basis of a literature review, identifies and describes eight different value dimensions. These dimensions represent the building blocks of a conceptual model proposed for assessing the value created by KIBS for business customers. Moreover, the paper describes an application of the model in a real case.

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Author information

Authors and Affiliations

  1. CVM-DAPIT, Università degli Studi della Basilicata, Via dell’Ateneo Lucano, 10, 85100, Potenza, Italy

    Francesco Sole, Daniela Carlucci & Giovanni Schiuma

  2. Center for Business Performance, Cranfield School of Management, Cranfield, Bedfordshire, MK43 0AL, UK

    Giovanni Schiuma

Authors
  1. Francesco Sole
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  2. Daniela Carlucci
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  3. Giovanni Schiuma
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Editor information

Editors and Affiliations

  1. Open Research Society, Gerakas Attikis, NGO, Greece

    Miltiadis D. Lytras

  2. University of Ovieto, Spain

    Patricia Ordonez de Pablos

  3. Department of Information Technology, University of Milan, via Bramante, 65 - 26013, Crema (CR), Italy

    Ernesto Damiani

  4. ESSEC Business School, Cergy Pontoise Cedex, France

    David Avison

  5. KMR group at NADA/KTH (Royal Institute of Technology), Lindstedtsv. 5, P.O. Box, 100 44, Stockholm, Sweden

    Ambjörn Naeve

  6. The American College of Greece, Greece

    David G. Horner

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© 2009 Springer-Verlag Berlin Heidelberg

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Sole, F., Carlucci, D., Schiuma, G. (2009). Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services. In: Lytras, M.D., Ordonez de Pablos, P., Damiani, E., Avison, D., Naeve, A., Horner, D.G. (eds) Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All. WSKS 2009. Communications in Computer and Information Science, vol 49. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04757-2_31

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  • DOI: https://doi.org/10.1007/978-3-642-04757-2_31

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-04756-5

  • Online ISBN: 978-3-642-04757-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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