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Service Supply Chain: Nature, Evolution, and Operational Implications

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Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology

Part of the book series: Advances in Intelligent and Soft Computing ((AINSC,volume 66))

Abstract

Along with the service sector plays a more critical role in the development of world economy, conventional manufacturer puts more focus on bundling service with physical products to gain competitive advantage. Based on the traditional theory of supply chain management, this paper proposes Service Supply Chain to cover the supply chains for both service industry and manufacturing industry. Then a Product-Service Matrix is established to reveal the nature of the service supply chain. A Servitization-Globalization Matrix is developed to describe the evolution footprint from conventional manufacturing factory to Global Service Network andGlobal Manufacturing Network. Finally, this paper establishes a conceptual framework for service supply chain management, and the management processes are proposed and compared with other model.

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Authors and Affiliations

  1. Business School, University of Greenwich, London, SE10 9LS, U.K.

    Yong Lin & Li Zhou

  2. Department of Engineering, University of Cambridge, Cambridge, CB2 1RX, U.K.

    Yongjiang Shi

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  1. Yong Lin
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  2. Yongjiang Shi
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  3. Li Zhou
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Editors and Affiliations

  1. Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong, Pokfulam Road, Hong Kong, China

    George Q. Huang  & K. L. Mak  & 

  2. Dept. Mechanical Engineering, University of Bath, BA2 7AY, Bath, United Kingdom

    Paul G. Maropoulos

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Lin, Y., Shi, Y., Zhou, L. (2010). Service Supply Chain: Nature, Evolution, and Operational Implications. In: Huang, G.Q., Mak, K.L., Maropoulos, P.G. (eds) Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology. Advances in Intelligent and Soft Computing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-10430-5_91

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  • DOI: https://doi.org/10.1007/978-3-642-10430-5_91

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-10429-9

  • Online ISBN: 978-3-642-10430-5

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