Abstract
In today’s dynamic IT environment with increased global competition, enterprises must achieve greater business agility and decrease the TCO (Total Cost of Ownership) of their system for service. As the need for innovative software circulation process emerges, SaaS (Software as a Service) is introduced for integrating software service framework. But most of current ASP (Application Service Provider) Players have difficulties to migrate their systems to SaaS Platform for the lack of maturity model and process. In this paper, we have surveyed several cases of SaaS service, and we identified the common key functions of SaaS service. We contend that the practical maturity model is a key enabler for achieving migration to innovative SaaS service platform. To assist in building our SaaS maturity model, we defined two important axes of maturity model and introduced the detailed components of each phase with the reference architecture which contains the essential activities according to the common functions of SaaS service.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Upadhyay, S.: Software as a Service (SaaS). Oracle (2008)
Chong, F., Carraro, G.: Architecture Strategies for Catching the Long Tail, MSDN Library. Microsoft Corporation (2006)
Ried, S., Rymer, J.R., Iqbal, R.: Forrester’s SaaS Maturity Model. Forrester Research (2008)
Ma, D.: The Business Model of Software-As-A-Service. In: IEEE International Conference on Services Computing (SCC 2007), pp. 701–702 (2007)
Waters, B.: Software as a service: A look at the customer benefits. Journal of Digital Asset Management 1(1), 32–39 (2005)
Xin, M., Levina, N.: Software-as-a-Service Model: Elaborating Client-Side Adoption Factors. In: 29th International Conference on Information Systems, Paris, France (2008)
Sääksjärvi, M., et al.: Evaluating the Software as a Service Business Model: From CPU Time-Sharing to Online Innovation Sharing. In: IADIS International Conference e-Society, Qawra, Malta, pp. 177–186 (2005)
Choudhary, V.: Software as a Service: Implications for Investment in Software Development. In: 40th Annual Hawaii International Conference on System Sciences, HICSS 2007 (2007)
Greschler, D., Mangan, T.: Networking lessons in delivering ‘Software as a Service’ - part I. International Journal of Network Management 12(5), 317–321 (2007)
Guo, C.J., et al.: A Framework for Native Multi-Tenancy Application Development and Management. In: 9th IEEE International Conference on E-Commerce Technology and (CEC 2007), Tokyo, Japan (2007)
Chou, D.C., et al.: Analysis of a new information systems outsourcing practice: software-as-a-service business model. International Journal of Information Systems and Change Management 2(4), 392–405 (2007)
Goth, G.: Software-as-a-Service: The Spark That Will Change Software Engineering? IEEE Distributed Systems Online 9(7), Art.No. 0807-o7003 (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kang, S. et al. (2010). A General Maturity Model and Reference Architecture for SaaS Service. In: Kitagawa, H., Ishikawa, Y., Li, Q., Watanabe, C. (eds) Database Systems for Advanced Applications. DASFAA 2010. Lecture Notes in Computer Science, vol 5982. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12098-5_28
Download citation
DOI: https://doi.org/10.1007/978-3-642-12098-5_28
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-12097-8
Online ISBN: 978-3-642-12098-5
eBook Packages: Computer ScienceComputer Science (R0)