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International Conference on Business Process Management

BPM 2009: Business Process Management Workshops pp 278–290Cite as

Micro Workflow Gestural Analysis: Representation in Social Business Processes

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 43))

Abstract

Enterprises are finding limitations with current modelling and hierarchical methodologies which have human agents as a key component. By requiring a priori knowledge of both workflow and human agents, when an unanticipated deviation occurs, the rigidity of such models and hierarchies reveals itself. This paper puts forward the position of an inversion of current approaches, in a real time context, by analysing the specific lightweight ad hoc processes, or flexible micro workflows, which occur in expert driven domains. Using gestural analysis of human agents within such flexible micro workflows in combination with social analysis techniques, new flexibility in business processes can be found. These techniques can be applied in differing expert driven problem domains and the resultant data from such analysis of gestural meta data can help to build a reputational representation of human agents within specific business processes, which will assist in finding the most appropriate human agent for a given task.

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Author information

Authors and Affiliations

  1. University College London, London, UK

    Ben Jennings & Anthony Finkelstein

Authors
  1. Ben Jennings
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  2. Anthony Finkelstein
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Editor information

Editors and Affiliations

  1. Ulm University, Germany and University of Vienna, Austria

    Stefanie Rinderle-Ma

  2. University of Queensland, St Lucia, Qld, Australia

    Shazia Sadiq

  3. IAAS, University of Stuttgart, Germany

    Frank Leymann

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© 2010 Springer-Verlag Berlin Heidelberg

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Jennings, B., Finkelstein, A. (2010). Micro Workflow Gestural Analysis: Representation in Social Business Processes. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds) Business Process Management Workshops. BPM 2009. Lecture Notes in Business Information Processing, vol 43. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12186-9_26

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  • DOI: https://doi.org/10.1007/978-3-642-12186-9_26

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12185-2

  • Online ISBN: 978-3-642-12186-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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