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Towards a Framework for Business Process Standardization

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Business Process Management Workshops (BPM 2009)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 43))

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Abstract

Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes’ nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.

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Author information

Authors and Affiliations

  1. Information Systems Engineering, University of Frankfurt, 60323, Frankfurt am Main, Germany

    Christoph Rosenkranz & Markus Schaefermeyer

  2. Institute of Information Systems, Principality of Liechtenstein, University of Liechtenstein, 9490, Vaduz, Germany

    Stefan Seidel

  3. Institut fuer Wirtschaftsinformatik, Humboldt-Universitaet zu Berlin, 10178, Berlin, Germany

    Jan Mendling

  4. Information Systems Program, Queensland University of Technology, Brisbane, QLD 4000, Australia

    Jan Recker

Authors
  1. Christoph Rosenkranz
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  2. Stefan Seidel
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  3. Jan Mendling
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  4. Markus Schaefermeyer
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  5. Jan Recker
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Editor information

Editors and Affiliations

  1. Ulm University, Germany and University of Vienna, Austria

    Stefanie Rinderle-Ma

  2. University of Queensland, St Lucia, Qld, Australia

    Shazia Sadiq

  3. IAAS, University of Stuttgart, Germany

    Frank Leymann

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© 2010 Springer-Verlag Berlin Heidelberg

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Rosenkranz, C., Seidel, S., Mendling, J., Schaefermeyer, M., Recker, J. (2010). Towards a Framework for Business Process Standardization. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds) Business Process Management Workshops. BPM 2009. Lecture Notes in Business Information Processing, vol 43. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12186-9_6

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  • DOI: https://doi.org/10.1007/978-3-642-12186-9_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12185-2

  • Online ISBN: 978-3-642-12186-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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