Abstract
Offshoring software is being increasingly used by the IT industry since companies pursue the value derived from this model. At the same time, the distributed operation is more complex as it creates specific processes, technology, support, communication, quality risks and issues to address. As this list grows, part of the value obtained might then be destroyed together with the returns originally forecasted. The actions derived to manage the involved risks must be perceived as essential components to be inspected during the execution of any offshoring project. This paper addresses this topic by proposing a structured framework to identify and understand these risks and to facilitate their mitigation. Focus is placed on software support since a particular set of considerations needs to be examined. The proposal is then consolidated in a group of practices to perform a structured risk management. Application examples, conclusions and further work needed are discussed.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Balaji, S., Ahuja, M.K., Ranganathan, C.: Offshore projects: Assessing the Effect of Knowledge Transfer Requirements and ISD capability. In: Proceedings of the 39th Hawaii International Conference on System Sciences, pp. 1–10 (2006)
Kobayashi-Hillary, M.: A passage to India. QUeue, 56–60 (2005)
Iacovou, C., Nakatsu, R.: A risk profile of offshore-outsourced development projects. Communications of the ACM 51(6), 89–94 (2008)
Aspray, W., Mayadas, F., Vardi, M.Y.: Globalization and Offshoring of Software - A Report of the ACM Job Migration Task Force. ACM, New York (2006)
Jaakkola, H.: Towards a Globalized Software Industry. Acta Polytechnica Hungarica 6(5), 69–84 (2009)
Betz, S., Stephan, R.: Offshoring of Software Development - Methods and Tools for Risk Management. In: International Conference on Global Software Engineering, ICGSE (2007)
Boden, A., Nett, B., Wulf, V.: Articulation work in Small-Scale Offshore Software Development Projects. In: Cooperative and Human Aspects of Software Engineering, pp. 21–24 (2008)
Huen, W.H.: An enterprise perspective of software offshoring. In: 36th ASEE/IEEE Frontiers in Education Conference, S2C-17-22 (2008)
Sakthivel, S.: Managing Risk in Offshore Systems Development. Communications of the ACM 50(4), 69–75 (2007)
Taylor, H.: The move to outsourced IT projects. Key Risks from the provider perspective. In: SIGMIS-CPR, Atlanta, pp. 149–154 (2005)
Islam, S., Joarder, M., Houmb, S.: Goal and Risk Factors in Offshore Outsourced Software Development from Vendor’s Viewpoint. In: Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering, pp. 347–352 (2009)
IEEE Standard Glossary of Software Engineering Terminology/IEEE Std 610.12-1990. Institute of Electrical and Electronics Engineers, New York (1991)
Harvey, S., Weaver, B.: Applying CMMI to a Production Support (Software Maintenance) Environment. Software Engineering Institute, Pittsburgh (2004)
Webster, K.P.B., de Oliveira, K.M., Anquetil, N.: A Risk Taxonomy Proposal for Software Maintenance. In: Proceedings of the 21st IEEE International Conference on Software Maintenance (2005)
Betz, S., Mäkiö, J., Oberweis, A.: OUTSHORE Maturity Model: Assistance of Software Offshore Outsourcing Decisions. In: Proceedings of APMS Innovations in Networks. IFIP (2008)
Brealey, R.A., Myers, S.C.: Principles of Corporate Finance, 7th edn. McGraw Hill Higher Education, New York (2002) ISBN 0071151451
Harrison, W., Raffo, D., Settle, J., Eickelmann, N.: Making a business case for software process improvement. Software Quality Journal 8(2) (1999)
Little, T.: Assessing the cost of Outsourcing: Efficiency, Effectiveness and Risk. 1-4244-2537-2/08 2008 IEEE, pp. 95–100 (2008)
Jones, C.: Assessment and Control of Software Risks. Prentice Hall, Englewood Cliffs (1994) ISBN 0137414064
Ray, W.: New directions in Risk Management. SEI (2003)
Carr, M., Konda, S., Monarch, I., Ulrich, F., Clay, W.: Taxonomy-Based Risk Identification. SEI (1993)
Lansdowne, Z.F.: Risk matrix: an approach for prioritizing risks and tracking risk mitigation progress. In: 30th Project Management Institute Seminars & Symposium, Philadelphia (1999)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lascano, N., Maniasi, S., Colla, P. (2010). A Structured Framework for Managing Offshore Outsourcing Risks on Software Support Projects. In: Nordio, M., Joseph, M., Meyer, B., Terekhov, A. (eds) Software Engineering Approaches for Offshore and Outsourced Development. SEAFOOD 2010. Lecture Notes in Business Information Processing, vol 54. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13784-6_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-13784-6_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13783-9
Online ISBN: 978-3-642-13784-6
eBook Packages: Computer ScienceComputer Science (R0)