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Comparison of Students’ Satisfaction and Dissatisfaction Factors in Different Classroom Types in Higher Education

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Hybrid Learning (ICHL 2010)

Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 6248))

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Abstract

Effective classroom learning requires a good learning environment integrated with quality teaching, quality course content, and a collaborative approach towards learning. This study sets out to examine the drivers of student satisfaction and dissatisfaction in the three classroom settings common to higher education: face-to-face, Web-based, and blended classrooms. The Critical Incident Technique was used to collect data and to form categories of satisfaction and dissatisfaction factors. The results indicate that student satisfaction/dissatisfaction factors change in different classrooms. In face-to-face classrooms, the instructor’s teaching ability and level of enthusiasm are the most critical factors. On the other hand, availability of the online learning system turned out to be the most critical factor in both Web-based and blended learning contexts. The mix of different interaction types makes the blended classroom popular with students. Regardless of classroom environment, a collaborative learning style remains a key factor in achieving students’ satisfaction, which leads to better learning performance.

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Author information

Authors and Affiliations

  1. National Chengchi University, No. 64, Sec. 2., ZhiNan Rd., Wenshan District, Taipei City, 11605, China

    Fong-Ling Fu

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  1. Fong-Ling Fu
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Editor information

Editors and Affiliations

  1. Caritas Institute of Higher Education, 12 Cain Road, Hong Kong, China

    Philip Tsang

  2. Open University of hong Kong, 30 Good Shepherd Street, Homantin, Hong Kong, China

    Simon K. S. Cheung

  3. School of Continuing and Professional Studies, The Chinese University of Hong Kong, Shatin, New Territories, Hong Kong, China

    Victor S. K. Lee

  4. Knowledge Science & Engineering Institute, School of Education Technology, Beijing Normal University, Xinjiekouwai Ave. 19, 100875, Beijing, China

    Ronghuai Huang

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© 2010 Springer-Verlag Berlin Heidelberg

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Fu, FL. (2010). Comparison of Students’ Satisfaction and Dissatisfaction Factors in Different Classroom Types in Higher Education. In: Tsang, P., Cheung, S.K.S., Lee, V.S.K., Huang, R. (eds) Hybrid Learning. ICHL 2010. Lecture Notes in Computer Science, vol 6248. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14657-2_38

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  • DOI: https://doi.org/10.1007/978-3-642-14657-2_38

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-14656-5

  • Online ISBN: 978-3-642-14657-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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