Abstract
The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.
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de Jong, F., van Hillegersberg, J., van Eck, P., van der Kolk, F., Jorissen, R. (2010). Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In: Oshri, I., Kotlarsky, J. (eds) Global Sourcing of Information Technology and Business Processes. Global Sourcing 2010. Lecture Notes in Business Information Processing, vol 55. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15417-1_8
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DOI: https://doi.org/10.1007/978-3-642-15417-1_8
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