Value Assessment of Business-to-Government IT Innovations: The Case of e-Customs

Abstract

This chapter highlights a procedure for assessing the value of business-togovernment (B2G) IT innovations for both private and public stakeholders. Due to the different backgrounds of inhomogeneous stakeholders, potential adopters of B2G systems have varying requirements; in particular, they attach different value to the implementation and the usage of such systems Incorporating the specific perspectives of each stakeholder for evaluation is vital for supporting diffusion of IT innovations. The main contribution of this chapter is the development of a value assessment framework that combines the value understanding of both private and public stakeholders. Applying this framework allows not only the value assessment of B2G IT innovations incorporating different needs and requirements of various current stakeholders, but it also provides potential adopters with a common and objective evaluation criteria on similar B2G IT innovations that will be relevant to both domains.