Skip to main content

Supporting Informal Interaction in a Hospital through Impromptu Social Networking

  • Conference paper
Book cover Collaboration and Technology (CRIWG 2010)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6257))

Included in the following conference series:

Abstract

Social networking systems allow users to keep in touch with relatives and friends in the absence of physical proximity. These tools are also increasingly supporting productive interactions in diverse working environments. In this paper, based on the understanding of informal communication in hospitals, we identify opportunities for the use of social networking software in support of hospital work. This has inspired the design of meetU, a tool aimed at supporting impromptu social networking through an ad-hoc communication infrastructure. The services offered by the system are illustrated through interaction scenarios, which were also used to evaluate the system with a group of medical interns.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Bardram, J., Bossen, C.: Moving to get aHead: Local Mobility and Collaborative Work. In: 5th European Conference on Computer Supported Cooperative Work (ECSCW), Copenhagen, Denmark, pp. 355–374 (2003)

    Google Scholar 

  2. Bardram, J., Hansen, T.: The AWARE architecture: supporting context-mediated social awareness in mobile cooperation. In: ACM Conference on Computer Supported Cooperative Work (CSCW 2004), Chicago, USA, pp. 192–201 (2004)

    Google Scholar 

  3. Bossen, C.: The parameters of common information spaces: The heterogeneity of cooperative work at a hospital ward. In: ACM conference on Computer Supported cooperative Work (CSCW 2002), New Orleans, USA, pp. 176–185 (2002)

    Google Scholar 

  4. Carroll, J., Neale, D., Isenhour, P., Rosson, M., McCrickard, D.: Notification and awareness: synchronizing task-oriented collaborative activity. International Journal of Human-Computer Studies 58(5), 605–632 (2003)

    Article  Google Scholar 

  5. Corson, S., Macker, J.: Mobile Ad hoc Networking (MANET): Routing Protocol Performance Issues and Evaluation Considerations. IETF, RFC 2501 (1999)

    Google Scholar 

  6. Cutrell, E., Czerwinski, M.H.: Notification, Disruption and Memory: Effects of Messaging Interruptions on Memory and Performance. In: Human-Computer Interaction (INTERACT), Tokyo, Japan, pp. 263–269 (2001)

    Google Scholar 

  7. Dabbish, L., Kraut, R.: Controlling Interruptions: Awareness Displays and Social Motivation for Coordination. In: ACM Conference on Computer Supported Cooperative Work (CSCW 2004), Chicago, USA, pp. 182–191 (2004)

    Google Scholar 

  8. Fish, R., Kraut, R., Root, R., Rice, R.: Video as a technology for informal communication. Communications of the ACM 36(1), 48–61 (1993)

    Article  Google Scholar 

  9. Davis, F., Venkatesh, V.: A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International Journal of Human-Computer Studies 45(1), 19–45 (1996)

    Article  Google Scholar 

  10. DiMicco, J., Millen, D., Geyer, W., Dugan, C., Brownholtz, B., Muller, M.: Motivations for social networking at work. In: ACM Conference on Computer Supported Cooperative Work (CSCW 2008), San Diego, USA, pp. 711–720 (2008)

    Google Scholar 

  11. eHealthInsider, February 26 (2009)

    Google Scholar 

  12. Gutwin, C., Greenberg, S.: Workspace Awareness for Groupware. In: ACM Conference on Human Factors in Computing System (CHI), Vancouver, Canada, pp. 208–209 (1996)

    Google Scholar 

  13. Herskovic, V., Ochoa, S., Pino, J., Neyem, A.: Mobile Collaborative Systems: Behind the User Interface. Journal of Universal Computer Science (to appear, 2010)

    Google Scholar 

  14. Isaacs, E., Walendowski, A., Ranganthan, D.: Hubbub: a sound-enhanced mobile instant messenger that supports awareness and opportunistic interactions. In: ACM Conference on Human Factors in Computing Systems (CHI), Minneapolis, USA, pp. 179-186 (2002)

    Google Scholar 

  15. Isaacs, E., Tang, J., Morris, T.: Piazza: A Desktop Environment Supporting Impromptu and Planned Interactions. In: ACM Conference on Computer Supported Cooperative Work (CSCW 1996), Boston, USA, pp. 315–324 (1996)

    Google Scholar 

  16. Isaacs, E., Whittaker, S., Frohlich, D., O’Conaill, B.: Informal communication re-examined: New functions for video in supporting opportunistic encounters. In: Video-Mediated Communication. Lawrence Erlbaum Associates, New Jersey (1997)

    Google Scholar 

  17. Joinson, A.: ‘Looking at’, ‘Looking up’ or ‘Keeping up with’ people? Motives and Uses of Facebook. In: ACM Conference on Human Factors in Computing System (CHI), Florence, Italy, pp. 1027–1036 (2008)

    Google Scholar 

  18. Kraut, R., Streeter, L.: Co-ordination in software development. Communications of the ACM 38(3), 69–81 (1995)

    Article  Google Scholar 

  19. Kraut, R., Fish, R., Root, R., Chalfonte, B.: Informal communication in organizations: form, function and technology. In: The Claremont Symposium on Applied Social Psychology, pp. 145–199. Sage Publications, Thousand Oaks (1990)

    Google Scholar 

  20. Lampe, C., Ellison, N., Steinfield, C.: A face(book) in the crowd: social Searching vs. social browsing. In: ACM Conference on Computer Supported Cooperative Work (CSCW 2006), Banff, Canada, pp. 167–170 (2006)

    Google Scholar 

  21. McFarlane, D.: Coordinating the Interruption of People in Human-Computer Interaction. In: Human-Computer Interaction (INTERACT), Edinburgh, Scotland, pp. 295–303 (1999)

    Google Scholar 

  22. Mejía, D., Favela, J., Morán, A.L.: Understanding and Supporting Lightweight Communication in Hospital Work. IEEE Trans. on Information Technology in Biomedicine 14(1), 140–146 (2010)

    Article  Google Scholar 

  23. Monares, A., Ochoa, S., Pino, J., Herskovic, V., Rodriguez-Covili, J., Neyem, A.: Mobile Computing in Urban Emergency Situations: Improving the Support to Firefighters in the Field. Expert Systems with Applications (to appear, 2010)

    Google Scholar 

  24. Morán, E., Tentori, M., González, V., Martinez-Garcia, A., Favela, J.: Mobility in Hospital Work: Towards a Pervasive Computing Hospital Environment. International Journal of Electronic Healthcare 3(1), 72–89 (2005)

    Article  Google Scholar 

  25. Ploderer, B., Howard, S., Thomas, P., Reitberger, W.: “Hey world, take a look at me!”: Appreciating the Human Body on Social Network Sites. In: Oinas-Kukkonen, H., Hasle, P., Harjumaa, M., Segerståhl, K., Øhrstrøm, P. (eds.) PERSUASIVE 2008. LNCS, vol. 5033, pp. 245–248. Springer, Heidelberg (2008)

    Chapter  Google Scholar 

  26. Rodriguez-Covili, J., Ochoa, S., Pino, J.: Enhancing Mobile Collaboration with HLMP. In: 14th Computer Supported Collaborative Work in Design (CSCWD), Shanghai, China, pp. 467–472 (2010)

    Google Scholar 

  27. Rodriguez-Covili, J., Ochoa, S., Pino, J., Messeguer, R., Medina, E., Royo, D.: HLMP API: A Software Library to Support the Development of Mobile Collaborative Applications. In: 14th Computer Supported Collaborative Work in Design (CSCWD), Shanghai, China, pp. 479–484 (2010)

    Google Scholar 

  28. Rodriguez-Covili, J., Ochoa, S.F., Pino, J.A., Herskovic, V., Favela, J., Mejía, D., Morán, A.L.: Towards a Reference Architecture for the Design of Mobile Shared Workspaces. Future Generation Computer Systems (to appear, 2010)

    Google Scholar 

  29. Sanchez, D., Tentori, M., Favela, J.: Activity Recognition for the Smart Hospital. IEEE Intelligent Systems 23(2), 50–57 (2008)

    Article  Google Scholar 

  30. Segura, D., Favela, J., Tentori, M.: Sentient Displays in Support of Hospital Work. In: 3rd Symposium on Ubiquitous Computing and Ambient Intelligence (UCAmI), Salamanca, Spain, pp. 103–111 (2008)

    Google Scholar 

  31. Tollmar, K., Sandor, O., Schömer, A.: Supporting Social Awareness @ Work: Design and Experience. In: ACM Conference on Computer Supported Cooperative Work (CSCW 1996), Boston, USA, pp. 298–307 (1996)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Morán, A.L., Rodríguez-Covili, J., Mejia, D., Favela, J., Ochoa, S. (2010). Supporting Informal Interaction in a Hospital through Impromptu Social Networking. In: Kolfschoten, G., Herrmann, T., Lukosch, S. (eds) Collaboration and Technology. CRIWG 2010. Lecture Notes in Computer Science, vol 6257. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15714-1_23

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-15714-1_23

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-15713-4

  • Online ISBN: 978-3-642-15714-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics