Abstract
Known that it is particularly important for a supermarket to reasonably employ cashier staff, reduce customers’ waiting time and the operating costs of the supermarket and improve efficiency. In order to settle the problem that how to configure the cashier staff in supermarket, this paper builds the mathematical model about service system based on queuing theory. Then it analyzes and optimizes the model, which realizes rational allocation about human resources and makes the system at the best operation state. In a word, the paper builds a M / M / C / ∞ / ∞ model for the checkout employee allocation in supermarket, which provides the theoretical basis for scientific management of supermarkets.
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Li, B., Wang, D. (2010). Configuration Issues of Cashier Staff in Supermarket Based on Queuing Theory. In: Zhu, R., Zhang, Y., Liu, B., Liu, C. (eds) Information Computing and Applications. ICICA 2010. Communications in Computer and Information Science, vol 106. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16339-5_44
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DOI: https://doi.org/10.1007/978-3-642-16339-5_44
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-16338-8
Online ISBN: 978-3-642-16339-5
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